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Hi Kriesi team,
As the title says: I’ve tried every solution I have found in your comments and in others’ threads regarding this issue in the last 3 days, without result. I’ve renewed the support only because of this.
My client wants me to change something on the website and I’m unable to do so.
Please help.
Thank you.
e.
Hey!
Can you please post FTP logins here privately as well?
Regards,
YigitP.S.: You do not need to bump your own threads. We have a queue and every thread gets replied :)
Hi,
Everything seems to be normal. I copied your page to my local installation and ALB loads fine there. I tried removing elements one by one and after removing many elements, it starts working. 512M should be enough already but can you ask your hosting provider to increase memory limit to 1024M?
Best regards,
YigitDone, Yigit. 1024 Mb it is. Doesn’t seem to solve my problem, the ALB still doesn’t load at all.
However, now a window with short codes and text appears below the window where the visual builder is supposed to be, at least. This only helps me in the short-term, as without the ALB I will not be able to make major amendments (I’m supposed to start to make those from next week on).
I appreciate your help and efforts, and hope that we can sort it out somehow quickly.
Cheers,
e.
Hi guys,
This is just to confirm that I still am having this issue and waiting for your solution.
Thanks in advance.
Hi,
You are getting a 403 error on the admin-ajax.php WordPress file, could you try the suggestions posted here to see if any of them work please? https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-403-forbidden-error-in-wordpress
Best regards,
Rikard
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