Viewing 27 posts - 1 through 27 (of 27 total)
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  • April 24, 2017 at 3:04 pm #782331
    leonsw

    Hi,

    Trying to import a demo (tried several) and it keeps saying importing didn’t work. Tried reloading the page and upped the PHP limit to 520mb.

    Still not working. Lot’s of media””already exists.

    Any ideas?

    Best,

    L

    April 24, 2017 at 3:30 pm #782344
    Jordan Shannon

    Hey leonsw,
    Can import demo data with XML files? Also, are you using an updated version of PHP.

    Best regards,
    Jordan Shannon

    April 24, 2017 at 3:32 pm #782346
    leonsw

    I think the PHP is fine.. It’s part of the hosting/server setup – SITE5

    Haven’t tried with the XML files – what’s the process?

    Also – I didn’t upload the PSD folder. Does that have to be done via FTP? And if so – where do I put it?

    thanks,

    L

    • This reply was modified 7 years, 7 months ago by leonsw.
    April 24, 2017 at 3:42 pm #782353
    Jordan Shannon

    Hi,

    One other suggestion just in case you have not tried, please run the following plugin and then try the import again:

    WP reset

    Best regards,
    Jordan Shannon

    April 24, 2017 at 3:47 pm #782358
    leonsw

    HI,

    Just tried that, it didn’t work. Obviously, I reactivated the theme and then went straight to import demos. Same thing happened.

    L

    April 24, 2017 at 3:59 pm #782377
    Jordan Shannon

    Hi,

    If there’s a chance, please contact your hosting provider regarding this issue. Ask them why the xml files are not being imported correctly. For a workaround, import the demo files manually. The files are located on enfold > includes > admin > demo folder. Look for the xml files. Before you do that, follow these steps:

    1) Download and Install 7zip.
    2) Right click on the xml file (restaurant) in the enfold > includes > admin > demo folder -> 7zip -> Add to Archive
    3) Change the “Archive format” to gzip and hit “OK”. Make sure that you know the directory of the converted file.
    4) After the conversion, go to Tools > Import then import the converted xml file.

    Best regards,
    Jordan Shannon

    April 24, 2017 at 4:26 pm #782417
    leonsw

    Hi – I’m using a Mac version. I have to drag the file onto the 7zip app…it opens a Add to Archive window…but there’s no format option for gzip?

    L

    April 24, 2017 at 4:32 pm #782430
    leonsw

    Also – when I import, it then asks what I want to do with it….posts, pages, taxonomies etc.

    Don’t know which to pick?

    Tried using Keka instead of 7zip

    • This reply was modified 7 years, 7 months ago by leonsw.
    April 24, 2017 at 5:02 pm #782450
    Jordan Shannon

    Hi,
    This is all of the demo data/content, so if given the option and you feel it necessary you should be able to import them all.

    Best regards,
    Jordan Shannon

    April 24, 2017 at 5:17 pm #782452
    leonsw

    Sure – but what drop down, item do I pick?

    Also, what should the file look like: enfold-2017.xml.gz or enfold-2017.gz?

    • This reply was modified 7 years, 7 months ago by leonsw.
    April 24, 2017 at 8:18 pm #782512
    leonsw

    Hi – any other thoughts? Some of it loaded onto the site…but bits are missing.

    April 24, 2017 at 10:21 pm #782562
    Jordan Shannon

    Hi,

    Bits of content or styling/imagery?

    Best regards,
    Jordan Shannon

    April 25, 2017 at 9:35 am #782707
    leonsw

    Hi,

    Have a look http://www.yourhealthmap.com

    Let me know what you think…might help highlight the problem and handling. The hosting company Site 5 are also investigating – but it’s now on an elevated ticket…so having to wait.

    Best,

    L

    April 25, 2017 at 4:50 pm #782978
    Jordan Shannon

    Hi,

    I went through and I see there are some elements still missing (icons, images). I am asking my teammates now if there is a location from which you can pull the missing resources.

    Best regards,
    Jordan Shannon

    April 25, 2017 at 6:25 pm #783036
    leonsw

    Ok – thanks

    April 26, 2017 at 4:36 pm #783592
    Victoria

    Hey!

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look.

    Cheers!
    Victoria

    May 3, 2017 at 11:35 pm #787470
    leonsw

    Hi – sorry for the delay.

    Do you want server access or wordpress access?

    Best,

    Leon

    May 4, 2017 at 12:26 am #787485
    Jordan Shannon

    Hi,

    Initially just the WP admin info.

    Best regards,
    Jordan Shannon

    May 5, 2017 at 7:29 pm #788632
    leonsw

    Hi,

    Just checking you got the login details?

    L

    May 5, 2017 at 7:33 pm #788636
    Jordan Shannon

    Hi,

    I don’t see them posted anywhere.

    Best regards,
    Jordan Shannon

    May 6, 2017 at 12:30 pm #788799
    leonsw

    They were part of the private content box…sending them again now

    May 11, 2017 at 3:29 am #791427
    leonsw

    Hi,

    Any thoughts on this?

    Best,

    Leon

    May 11, 2017 at 11:08 am #791587
    Sarah

    Hi Leon,

    We still don’t see the login credentials. Sorry, can you send them again?

    Best regards,
    Sarah

    May 11, 2017 at 11:52 pm #791974
    leonsw

    Hi,

    Sending the login credentials now via the Private Content Box

    May 12, 2017 at 6:23 pm #792435
    Andy

    Hi,

    which demo do you want to import exactly? are you able to import any other Enfold demos?
    Sometimes your server refuses if the import duration takes too long. In this case it can help to click the import button very often (at least 10 times, until it works). Also talk to your host, trying to tell them to increase upload/import time for your server.

    Best regards,
    Andy

    November 18, 2017 at 6:44 pm #878607
    HeeHA

    Dear all,

    I have same problem.
    tried many times.
    It’s not working.
    Hope there is any one who can help.

    Importing didn't work. Try many times.

    Thank you!

    November 18, 2017 at 9:00 pm #878639
    Mike

    Hi,
    I have replied to your other post, please see.

    Best regards,
    Mike

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