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  • April 20, 2017 at 8:30 pm #780748
    slui

    Hi,
    I’m updating the site and I’ve got four identical size images of 641 x 341 uploaded. I’ve placed these images in a row (4 across) and it seems that the last image is not resizing correctly on the site to look the same as the other 3 images.

    I thought I’ve done something wrong on my end, but as far as I can tell the images are literally identical in size.

    I would love for some insight as to why this may be showing up in this matter.

    Thanks

    sl

    April 20, 2017 at 11:19 pm #780887
    Jordan Shannon

    Hey slui,

    I am not able to see the hemp mulch image at all, and following the link produces a 404 error.

    Best regards,
    Jordan Shannon

    April 21, 2017 at 4:12 pm #781284
    slui

    Hi Jordan,

    that is so strange. Here is the image that I see

    https://filenurse.com/download/04bd83783d565b20490572d30e93949b.html

    April 21, 2017 at 6:03 pm #781325
    Jordan Shannon

    Hi,

    I am still not seeing the image. I will alert my team and see if any of them can help.

    Best regards,
    Jordan Shannon

    April 21, 2017 at 6:07 pm #781327
    Jordan Shannon

    Hi,

    Have your tried doing a cache clearing and hard reset?

    Best regards,
    Jordan Shannon

    April 21, 2017 at 6:09 pm #781328
    slui

    Hi Jordan,

    Yes. I’ve used different browsers. The link I sent you is a screenshot of the homepage.

    All the browsers I’ve used show the same issue. Even on mobile.

    Thanks.

    April 21, 2017 at 6:11 pm #781331
    Jordan Shannon

    Hi,

    And that image is in your WP media library?

    Best regards,
    Jordan Shannon

    April 21, 2017 at 6:12 pm #781332
    slui

    Yes…..see link

    April 21, 2017 at 6:19 pm #781333
    Jordan Shannon

    Hi,

    Incredibly strange, I am getting a 404 error, and can’t view the image. I’ll have a team member on here soon with a second look, and please double check the actual root folder too.

    Best regards,
    Jordan Shannon

    April 21, 2017 at 6:21 pm #781335
    slui

    Thanks Jordan. Can you view the other images?

    April 21, 2017 at 6:22 pm #781336
    Jordan Shannon

    Hi,

    Yes those are just fine.

    Best regards,
    Jordan Shannon

    April 21, 2017 at 6:26 pm #781337
    slui

    Hey Jordan,

    I figured it out and your 404 error gave me an idea. I took a look at the where the file was stored and it was placed in a folder back in 2015. I’m not sure how that is the case, but that is what WordPress reported back to me. I re-upped the image and it worked. Now it is being displayed properly.

    However, I”m having problems with the 3rd image called the Carleton. It is showing the overlay arrow when hovering. I’ve specifically turned it off and it keeps on showing up.

    Love your help in getting this resolved.

    sl

    April 21, 2017 at 6:27 pm #781338
    slui

    Just so you know…I”ve setup the link to on that image to NONE.

    April 21, 2017 at 6:31 pm #781340
    Basilis

    Hey!

    The images on WordPress, are been uploaded to the same folder that the page date is created.
    I hope that solves your questions

    Regards,
    Basilis

    April 21, 2017 at 6:36 pm #781344
    slui

    Hi Basilis,

    I’ve resolved this issue, but now I’m having another issue with the overlay. I can’t get the “Link to” stick to NONE for the one image. Love any help in figuring out why it won’t stick.

    This is for the homepage.

    sl

    April 21, 2017 at 10:34 pm #781451
    Jordan Shannon

    Hi,

    I logged in and fixed this. I actually had to click on the image within the editor remove the link as opposed to just removing it via the option.

    Best regards,
    Jordan Shannon

    April 22, 2017 at 3:50 am #781511
    slui

    Hi Jordan,

    Do you know why this happened? When you say you had to click on the image within the editor did you go through the Media Library?

    What were the steps? Thanks.

    sl

    April 22, 2017 at 5:59 am #781529
    John Torvik

    Hi,

    Yes, the editor can be found at the Media Library.

    Best regards,
    John Torvik

    May 12, 2017 at 8:45 pm #792490
    slui

    Thanks…please close this item off.

    May 12, 2017 at 9:16 pm #792500
    Jordan Shannon

    Hi,

    I am glad this was able to be fixed. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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