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Viewing 18 posts - 1 through 18 (of 18 total)
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  • April 18, 2017 at 10:16 pm #779678
    josecamejo

    Hello, on my main website and domain, I updated to Enfold Version 4.0.5 (running WordPress 4.7.3) and since then, I have been experiencing different problems.

    1) Masonry Gallery doesn’t show most of the times, sometimes you can see only half of the picture and you’re not able to click on them.

    2) Animated Numbers doesn’t work.

    3) Social Network icons doesn’t show.

    I have other subdomains that I haven’t updated the Enfold version, and they are working fine.

    I have cleaned my cache and it shows the images but with different orders, or half the image, and after refreshing a couple of times the web page, the above elements are gone again.

    Please advise.

    Thank you.

    April 19, 2017 at 6:24 am #779783
    Rikard

    Hey josecamejo,

    Both your animated numbers and social icons are showing on my end, not sure about the masonry gallery though, we would need access to the backend to have a look at that. Could you post admin login details in private please?

    Best regards,
    Rikard

    April 19, 2017 at 12:56 pm #779935
    m9491

    I’ve had trouble too with the Masonry Gallery after updatin to the latest version. Both on desktop and mobile it only shows one image if not none. I’ve tried deactivating the plugins, but none of them is causing the trouble. Nor is my custom code.

    If I’m logged in it works fine (on desktop at least).

    • This reply was modified 7 years, 7 months ago by m9491.
    April 20, 2017 at 4:48 am #780268
    josecamejo

    Hi Rikard,
    Thank you for your response.
    Some how, everything is working fine again.
    Regards.

    April 20, 2017 at 5:52 am #780300
    Rikard

    Hi @josecamejo,

    Great, you were probably getting cached results. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    April 20, 2017 at 10:03 am #780408
    m9491

    Hi,
    Should I create a new topic with my problem? It’s still there.

    Best regards,
    M

    April 21, 2017 at 5:39 am #780972
    Rikard

    Hi m9491,

    There is a problem with the Masonry Gallery in the current version of the theme, we are working on a fix for it and it should be available in the next release. We’re sorry for the problems, please bare with us until we have a new release available.

    Best regards,
    Rikard

    April 21, 2017 at 10:49 am #781088
    m9491

    Hi Rikard,

    Thank you for the information. I will wait for the next update.

    /M

    April 29, 2017 at 6:39 am #784890
    alex799

    Hello,

    I have the same issue with Masonry Gallery. My enfold version is 4.0.5 and wordpress version is 4.7.3.

    The issue is like this: I added both Blog Posts and Masonry Gallery on my menu page Products as you will see following the link of https://www.bbmhandle.com/products. But when I click the page index at the bottom of the Blog Posts and go to the new page, like this https://www.bbmhandle.com/products/page/2, the Masonry Gallery does not showing as expected.

    Could anybody help me how to fix this? I have tried to deactived all of my plugins and it still did not work.

    Thank you in advance.

    April 30, 2017 at 5:56 pm #785331
    Victoria

    Hi alex799,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look.

    Best regards,
    Victoria

    April 30, 2017 at 7:20 pm #785366
    alex799

    Thanks Victoria, please check the temporary admin access to my website in the private content box.

    Please note that the server is SHUTDOWN for maintenance at the moment, may be it will take a few hours to rerunning again.

    Best Regards,

    Alex

    May 2, 2017 at 5:55 am #786137
    Ismael

    Hi,

    Thank you for the info.

    Please add this filter in the functions.php file.

    // masonry element query
add_filter( 'avia_masonry_entries_query', 'avia_masonry_entries_query_mod', 10, 2);
function avia_masonry_entries_query_mod( $query, $params ) {;
	if ( !is_front_page() && is_page(3665) ) {
		$query['paged'] = 1;
	}
	return $query;
}

    Best regards,
    Ismael

    May 2, 2017 at 10:36 am #786262
    alex799

    Thanks Ismael, I added that filter, and now the main menu page of “Products” is OK with page index.

    But the sub menu of “Products”, like “Natural wooden handles”, sitll have the same issue, how can I fix that?

    Regards

    Alex

    May 3, 2017 at 2:45 am #786834
    Ismael

    Hi,

    Get the id of the pages with the masonry element and put it as an array in the is_page function.

    is_page(array(3665, 3667))

    Best regards,
    Ismael

    May 3, 2017 at 5:02 am #786872
    alex799

    Hi Ismael,

    I put all the ID of the pages in the is_page function, and it seems still do not work,

    add_filter( 'avia_masonry_entries_query', 'avia_masonry_entries_query_mod', 10, 2);
function avia_masonry_entries_query_mod( $query, $params ) {;
	if ( !is_front_page() && is_page(3665,3667,3671,3669,4198) ) {
		$query['paged'] = 1;
	}
	return $query;
}

    Is there any think I was wrong?

    Thanks.

    May 4, 2017 at 3:38 am #787521
    Ismael

    Hi,

    You have to put the id inside an array.

    if ( !is_front_page() && is_page( array(3665,3667,3671,3669,4198)) ) {

    Best regards,
    Ismael

    May 4, 2017 at 4:38 am #787552
    alex799

    Hi Ismael, sorry I missed the detail.

    All is alright now. Thank you so much for your help.

    Best Regards
    Alex

    May 4, 2017 at 8:25 am #787641
    Rikard

    Hi Alex,

    Great, glad you got it working. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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