Viewing 13 posts - 1 through 13 (of 13 total)
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  • April 18, 2017 at 5:22 am #779063
    temii

    I have only the spinning loading wheel on a page i have already made, now i cant edit it anymore.

    I have the lastest wordpress version, and the latest Enfold version.

    I have disabled all plugins, but still get the problem. Can you please help? I also have this issue on another site. I have been using Enfold for 2 years on many sites, and havent had this issue before, now 2 at once.

    I have sent login details as private content.

    April 18, 2017 at 7:37 am #779107
    John Torvik

    Hey temii,

    First off, thanks for using our theme!

    I`ve checked your dashboard and created this page: http://scopeinspections.co.nz/test/ – and all is working normally. May you check it and how to reproduce this problem?

    Best regards,
    John Torvik

    April 19, 2017 at 1:17 am #779728
    temii

    Thanks for looking in to this issue. Please can you try and edit the Home page, and you will see the spinning wheel, and not the Advanced layout editor as it should be. Thanks.

    April 19, 2017 at 7:04 am #779807
    Rikard

    Hi,

    Thanks for the feedback. You are getting a 403 error on a WordPress file called admin-ajax.php, could you try following this to see if it helps? https://www.elegantthemes.com/blog/tips-tricks/how-to-fix-403-forbidden-error-in-wordpress

    Best regards,
    Rikard

    April 19, 2017 at 12:28 pm #779923
    temii

    Thanks, are you talking about this file: http://scopeinspections.co.nz/wp-admin/admin-ajax.php because I can see it fine without a 403 error. I even checked it through a proxy server and no problem?

    I have followed the steps in the link you sent, and all folders are 755 and files 644. I deleted and recreated a new .htaccess file. I deactivated all my plugins. Still the problem continues, can you suggest what else to try?

    April 20, 2017 at 5:39 am #780291
    Rikard

    Hi,

    That works for most users, so I don’t really have any further suggestions other than contacting your hosting provider. The server responds with a 403 error so there must be a reason for that, and you host should be able to tell you why and how to resolve it.

    Best regards,
    Rikard

    April 20, 2017 at 5:46 am #780295
    temii

    How are you seeing a 403 error? When i click on that link i see the file – just a 0. I looked through a proxy and the same. When you click on the link what do you get ?

    Perhaps you can raise this with a senior moderator, because i really need this fixed. I have used this them on dozens of sites all on the same hosting. As you can see some pages are fine, and the home page doesnt edit in advanced layout mode. I have the exact same problem on another site i am developing.

    Could this be a php memory issue?

    April 21, 2017 at 5:14 am #780960
    Rikard

    Hi,

    If you edit a page and then inspect the page in your browser, then you will see the error in the console. The server responds with a 403 error when trying to access that file.

    I am a senior moderator. Did you try contacting your hosting provider? It’s not a memory issue, it’s about the theme not being allowed to access the admin-ajax.php file.

    Best regards,
    Rikard

    April 26, 2017 at 12:23 am #783193
    temii

    Ok i will ask the hosting company, any ideas how to word it, because as soon as i start saying a file gives a 403 they will check the file like i did and see that its not blocked, and will be quick to blame the theme?

    Also my question is why does that page i am editing only give a 403 error for that file, and the other pages do not? Wouldnt that mean that it is not a server issue, but a theme issue, if it was a server issue it would be consistant would it not?

    Do you have any ideas how to re create that page i am trying to edit in another page so i can edit it correctly? There must be a way to get the info somehow and recreate it?

    April 26, 2017 at 12:35 am #783198
    RysarGroup

    Hi @temii

    I’ve experienced the same issue recently. Do you have access to your cPanel? If so:
    1. Look for a Security Heading and locate ModSecurity,
    2. Deactivate ModSecurity,
    3. Logout out of your site, then
    4. Log back into your site and you should be able to edit the problematic page.

    * If you cannot see an option to deactivate ModSecuriry, just call your hosting provider and ask them if they have this feature activated. If they do, ask them to turn it off.

    Hope this helps.

    Cheers,
    Russ

    • This reply was modified 7 years, 6 months ago by RysarGroup.
    April 27, 2017 at 4:46 am #783763
    Rikard

    Hi @temii,

    You can try to recreate the page, I’m not sure if that would make any difference though. You can activate debug mode in order to see shortcodes in the builder: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, you can then copy/paste the shortcodes to a new page to see if that helps.

    Best regards,
    Rikard

    April 27, 2017 at 5:50 am #783788
    temii

    @RysarGroup Thanks so much for your advice. I didnt have that option in my cpanel, so i asked the host company and this was the reply:

    We can disable modsecurity for you, however this can be dangerous because modsecurity does catch lots of nasty stuff. I have whitelisted the rule that was being triggered, if this does not fix your issue and you would like to disable mod security for that account just respond saying so :)

    We the whitelist fixed it, and i am so happy :) I hope this might help anyone else with the same issue.

    April 29, 2017 at 4:09 pm #784993
    Victoria

    Hi temii,

    Glad you got it working for you! :)

    If you need further assistance please let us know.


    @rysargroup     thank you for sharing :)

    Best regards,
    Victoria

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