Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 14, 2017 at 11:44 pm #778102
    aintnodev

    Hi,
    I’ve been trying to set up my site with the Enfold 2017 demo (or any other demo content for that matter) – importing never works.
    “You might want to try reloading the page and then try again”.

    I even re-installed wordpress (new database, manual wordpress install via FTP), nothing seems to work.

    Thank you for your help

    April 14, 2017 at 11:51 pm #778103
    Jordan Shannon

    Hey csuffel,

    It is possible that this could be a server related issue. If there’s a chance, please contact your hosting provider regarding this issue. Ask them why the xml files are not being imported correctly. For a workaround, you can try to import the demo files manually. The files are located on enfold > includes > admin > demo folder. Look for the xml files. Before you do that, follow these steps:

    1) Download and Install 7zip.
    2) Right click on the xml file (restaurant) in the enfold > includes > admin > demo folder -> 7zip -> Add to Archive
    3) Change the “Archive format” to gzip and hit “OK”. Make sure that you know the directory of the converted file.
    4) After the conversion, go to Tools > Import then import the converted xml file.

    Let me know if this is successful.

    Best regards,
    Jordan Shannon

    April 15, 2017 at 12:00 am #778106
    aintnodev

    Hi Jordan,

    thank you very much for your very fast reply! Unfortunately have already found/tried this fix and it didn’t work.

    I attached a link to a screenshot to the private content so you can see what it looks like

    April 15, 2017 at 12:03 am #778107
    Jordan Shannon

    Hi,

    Is this through FTP manual install?

    Best regards,
    Jordan Shannon

    April 15, 2017 at 12:07 am #778109
    aintnodev

    Yes – but the result was the same with the “out-of-the-box” install from the hosting company.

    I tried using a subdomain test.mydomain.xx – which now points to mydomain.xx/test

    April 15, 2017 at 8:31 am #778158
    John Torvik

    Hi,

    Ive checked your dashboard and theres the 500 (Internal Server Error) from the admin-ajax.php. So, to investigate it better, you need to enable the WP_DEBUG following this article: https://codex.wordpress.org/Debugging_in_WordPress

    Best regards,
    John Torvik

    April 15, 2017 at 9:55 am #778170
    aintnodev

    Hi john,
    I’ve enabled wp debug.

    April 15, 2017 at 6:20 pm #778262
    Basilis

    Hey!

    Please check with your hosting provider – also ask them to increase php memory limit to 256M
    That would solve the problems most probably

    Regards,
    Basilis

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