Viewing 21 posts - 1 through 21 (of 21 total)
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    Posts
  • April 5, 2017 at 6:28 pm #772724
    daverogers

    Hi, please can you help me.
    On my home page using enfold, apostrophe’s are showing up as question marks. ‘ = ?
    I have checked to ensure the site is using utf-8 and i think it is.
    I am unable to find out why this is occurring.
    Other pages on the site are showing the apostrophe’s correctly, but if I create a new page and try it the problem persists.

    Thanks

    Dave

    April 5, 2017 at 11:47 pm #772897
    Nikko

    Hey daverogers,

    Can you try to disable all plugins? and check if the issue is resolved. I noticed in special headings it changes but using text block doesn’t change ‘ to ?.

    Best regards,
    Nikko

    April 6, 2017 at 12:05 am #772909
    daverogers

    Hi Nikko,

    I deactivated all plugins and still the question mark is still shown.

    Best regards,

    Dave

    April 7, 2017 at 9:57 am #773809
    Nikko

    Hi Dave,

    Can we request for ftp access? and also permission to deactivate plugins.

    Best regards,
    Nikko

    April 7, 2017 at 11:13 am #773850
    daverogers

    Hi Nikko,

    Of course, please see private content.
    Thanks

    Dave

    April 8, 2017 at 3:42 pm #774543
    Mike

    Hi,
    Has this been resolved now? I don’t see any question marks on the home page, and the login is not working.

    Best regards,
    Mike

    April 9, 2017 at 7:47 pm #775094
    daverogers

    Hi Mike,

    Yes, the problem still exists. See the what?s on special header on our home page.
    Any assistance would be gratefully received.

    Thanks

    Dave

    April 9, 2017 at 8:28 pm #775103
    Mike

    Hi,
    Please check the login, I couldn’t login and it gave no error message, odd.
    could you try replacing the apostrophe with this:

    ’

    Best regards,
    Mike

    • This reply was modified 7 years, 7 months ago by Mike.
    April 9, 2017 at 8:57 pm #775113
    daverogers

    Hi Mike,

    That has worked, but can you tell me why it is required?

    The backend still shows a ? and not all pages turn apostrophe into a question mark.

    I have updated the logon information for you.

    Thanks,
    Dave

    April 9, 2017 at 9:50 pm #775130
    Mike

    Hi,
    Glad to hear it worked :) I suspect there is a plugin causing this, but it would require a lot of digging around, and right now I still can’t login :) If you find another issue in the future please remind us about this one, it could help us narrow it down :)

    Best regards,
    Mike

    April 10, 2017 at 11:41 am #775380
    daverogers

    Thanks Mike,

    Does the link for log in in the private content work, i am able to login with it..
    It would be great to get to the bottom of this. I have tried by deactivating all the plug ins previously.

    Thank you so much for your assistance.

    Dave

    April 14, 2017 at 1:17 pm #777800
    daverogers

    Hi, I was wondering if there was anyone who could help get to the bottom of this.
    I have a work around from Mike, but having to put in ’ overtime instead of a ? is a pain, especially as the code is not saved and I have to enter it afresh every time the page is re-saved with new content.

    I have deactivated all plugins and still the issue remains.
    Many thanks,

    Dave

    April 14, 2017 at 6:42 pm #777955
    Andy

    Hi,

    does this happen with a default WP theme as well? please let us know about your results.

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    April 14, 2017 at 10:33 pm #778086
    daverogers

    Hi Andy,

    Thanks for the advice, before i proceed could I ask a couple of questions, if i change to another theme to test this, will selecting enfold after this again return my site to its current state?
    If I then delete the enfold theme files and reinstall them, how much of my current site will be lost/need resetting up?

    Many thanks,

    Dave

    April 16, 2017 at 7:10 am #778383
    Vinay

    Hi,

    1. Changing the theme will not affect the data and yes when you activate enfold it should return to the original state provided there were no modifications made to any php files using custom code when enfold was deactivated.

    2. All your settings and page content are stored in database. Deleting the theme files and re-uploading will only change the way site looks however when you upload new files it should look the same as it was earlier :)

    Best regards,
    Vinay

    April 16, 2017 at 5:03 pm #778453
    daverogers

    Thank You so much for your help.

    I have tried both options. When using another theme: WordPress Twenty Fifteen the apostrophe worked fine.
    I then removed the enfold directory from the themes via FTP and rey-loaded the latest files and when activating enfold the ? instead of apostrophe issue returns.
    I have no idea what is causing this issue, and as the problem goes away when using another theme, it does point towards enfold??

    Any assistance is very much appreciated.
    Thanks,
    Dave

    P.S. log on details to site and ftp are in private content.

    April 17, 2017 at 12:16 pm #778640
    Andy

    Hi,

    I tried to reproduce the issue on my end, but this is not happening for me. When I use this inside my backend:

    We?d <strong>love to </strong> hear from you.

    then I see “We?d” instead of “We’d”. It’s weird that this is happening especially on your end and I guess it is caused by any customizations you’ve done. Did you modify functions.php or anything else? Please remove any customizations and custom code you’re using to check which one is causing this issue.

    Did you replace all theme files with a fresh copy from your themeforest account?

    Best regards,
    Andy

    April 17, 2017 at 12:30 pm #778651
    daverogers

    Hi Andy,

    Thanks for looking, I have made no customisations to any .php files.
    The only customisation is the css within the Enfold theme quick css box.
    I also downloaded the latest files from themeforest, deleted the old enfold directory within themes and copied the new files in via ftp. so all the theme files should be new.

    This is very puzzling. Do you think the only way to fix it is a fresh wordpress install.. I’d really rather not have to do that :/

    Thanks
    Dave

    • This reply was modified 7 years, 7 months ago by daverogers.
    April 17, 2017 at 1:12 pm #778667
    Andy

    Hi,

    yes, go ahead and re install WP by going to Dashboard->Updates->”Re-install Now”. You won’t lose any settings, however make a backup just in case.

    Best regards,
    Andy

    April 17, 2017 at 3:37 pm #778753
    daverogers

    Hi Andy,
    I backed up my site and reinstalled WordPress and still the issue exists. Argghh :-(
    I’m really stumped.

    Dave

    April 18, 2017 at 3:17 pm #779355
    Andy

    Hi,

    which php is your server using right now? please make sure to use at least php v7.0. Also ask your host about this issue, maybe they have some specific settings which are causing this issue, as it’s just happening on your end and for nobody else.

    Best regards,
    Andy

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