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Hi,
I paid someone to build my website who have used Enfold Child theme with Woocommerce and they must have purchased the theme but did not supply me with the activation code which I cannot find in the wordpress admin console anywhere.
Currently product reviews are not working and I do not know why even though the checkbox is ticked within the Woocommerce settings.
Any help much appreciated!
Hi Martin!
Thanks for contacting us!
You are currently using an older version of the theme. You would need to update Enfold to the latest version 4.0.5.
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Best regards,
Yigit
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