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  • #770845

    Hello,
    Since a long time now, images preview doesn’t work anymore in the avia builder in my back office.
    Any help ?

    Thanks

    #770929

    Hey fcp,

    Please, I`ll need that you provide to me your WP credentials and the website link, but before it, try these steps:

    1) Check if youre using the latest Enfold version (thats the 4.0.5)
    2) Disable all the plugins and check if there`s some problem yet.
    3) Check your WordPress version.

    Best regards,
    John Torvik

    #771016

    Hi John !

    1) I’m using the latest Enfold version (4.0.5)
    2) I’ve disabled all the plugins but the issue is not gone
    3) My WordPress version is the last one (4.7.3)

    I give you the WP credentials in private content.

    Thanks !

    #772428

    Hi,

    Just to clarify are you referring to the Element Preview on the right, see screenshot: http://imgur.com/a/uAi5U

    Best regards,
    Nikko

    #772597

    Hi Nikko !

    No, I’m not referring to the Element Preview.

    I’m referring to those case and more :

    http://imgur.com/a/ZRdQN (Easy Slider window)
    http://imgur.com/a/gsWGV (Posts list)
    http://imgur.com/a/z5yof (Avia Builder)

    For most of all (probably all), if I modify an image with another, the preview becomes visible for a time, but as soon as I update the page, if I open it later, all the previews had disappeared…
    As you can imagine, this is not a “big” problem when it’s about one image or two, but when you want to delete one image from a Slider of 10 or more, you need to take a look to the front page, count the images, and so on… Not the best way to work ;-)

    Thanks a lot !

    #775119

    Hi,

    Best regards,
    Mike

    • This reply was modified 7 years, 7 months ago by Basilis.
    #777948

    Hello Mike,

    First, I’m sorry but could you please put the image that you posted and all elements relatives to my website in private content please ? :-)
    About that, which “software” do you use to display informations at the right of this image (console, and so on…) ?

    About what you said, in fact my images are not uploaded in wp-content/uploads/ because I changed the path to a folder called “medias” at the root of my server.
    To do so, I put this information in my wp-config.php and it worked perfectly a long time after that… The path is still “working” for my medias because when I open “Medias tab” in WP, all the thumbnails appear correctly…

    You said that the path to my thumbnails is empty and given what I have just told you before, it seems to be logic. So, How could I change this path to my thumbnails ?

    Thanks !!

    #778026

    Hey!

    I have fixed to move the details at private.
    Regarding the option to move the thumbnails, it could be possible but it would require some more modifications
    which is – although – outside our support policy.

    Thakn you very much

    Best regards,
    Basilis

    #782490

    Hi Basilis !

    Thank you for your feedback.

    So for the moment I replaced all my medias in the usual wp-content folder and it works. I will try to find a solution later to do what I want but it is not SO important.

    However, could you tell me which “software” was used to display informations (console, and so on…) at the right of the image posted by Mike in his comment (I put the link to this image in private content) ? How could I display those informations on my side ?

    Thanks !

    #783106

    Hi fcp,

    It’s Chrome DevTools. This information is always available. There are tools like that for every browser.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #783162

    Hi Victoria,

    Thank you very much !!

    #783176

    Hi!

    Happy we can help!
    Please feel free to let us know if there is anything else we can do.

    Cheers!
    Basilis

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