Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 30, 2017 at 3:25 pm #769516
    PatriceDeaughnDesigns

    I am having issues in the Enfold Health Demo. When attempting to use certain elements like the text box, I will type in content and save, however, the content doesn’t remain. Also, I will add new elements to a saved page and it will delete the content & elements that were already saved on a page after I update. Also, some times it freezes when I am adding content to an element. I will hit save and it freezes and I lose all of the content that I had added to that element and have to start over. Whats happening? :-(

    March 30, 2017 at 3:30 pm #769518
    Guenni007

    did you post in your hidden area the link ? i would like to help put as a participant as you are – without the link to the concerning site i’m not able to help you here.

    March 30, 2017 at 7:20 pm #769575
    PatriceDeaughnDesigns

    Thank you. The site name is wearebuilding.org.

    March 30, 2017 at 9:06 pm #769634
    John Torvik

    Hi,

    You can check if there`s some plugin causing some conflict. To do it, disable all the plugins and check if all is okay, if yes, enable one by one to find the conflict.

    Best regards,
    John Torvik

    March 31, 2017 at 9:25 am #769800
    PatriceDeaughnDesigns

    Thank you! I deactivated all of my plugins and it seemed to be working. So, now without any plugins activated it is still giving me the problems that I faced before where content is being involuntarily removed. :-(

    April 2, 2017 at 8:28 am #770540
    Rikard

    Hi,

    On what page are you having these problems? Usually this happens because of open HTML markup, if you can check your content for any open markup it should most likely fix the problem:

    <strong>Bold text closed properly</strong>

    Also please try updating to the latest version of the theme(4.0.5): http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    April 2, 2017 at 8:19 pm #770728
    PatriceDeaughnDesigns

    Okay awesome, I will also check that. Thank you.

    April 3, 2017 at 2:51 am #770837
    PatriceDeaughnDesigns

    It’s on the Meet The Team page. Whenever I attempt to update the Patrick Emerson team member box it deleted the other team members after I update.

    April 3, 2017 at 7:32 am #770911
    Nikko

    Hi,

    That’s a weird issue. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

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