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  • #767832

    Hello,

    I have a ninja form that I am running on my site which only displays correctly with IE and Firefox. With all other browsers (Chrome, Opera, Safari) I have tried, the form fields do NOT display. I have tested all of the plug-ins that I am using by turning them all off and then trying to reload the form after clearing my cache. This didn’t fix the problem, so plug-in conflict doesn’t seem to be the issue… I think that it may possibly be a theme conflict?? I first noticed the issue after updating the Enfold theme to 4.0.3. I just updated to 4.0.4 and am still experiencing the same issue.

    Is there a way to revert back to the Enfold 4.0.2 theme or would anyone have a suggestion on how this issue can be resolved?

    #767895

    Hey BiancaFrank,

    Please, I`d like to take a look in your dashboard, may you share with me your WP credentials?

    Best regards,
    John Torvik

    #768008

    Thank you, John-

    Would there be a way that I could provide you with any information that you may like to review… Screenshots, etc?

    #768350

    credential info below…

    #768977

    Hi BiancaFrank,

    I was able to see the form, however there is an error in JavaScript, that might be causing the issue with the form.

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #768979

    Thank you, Victoria-
    Would you have any guidance on how I could resolve the javascript error? I ended up disabling a plug-in for the Ninja Form (Layout and Styles Plug-in) and that made it possible for the form appear on all browsers. When this plug-in is activated, the form only appears/loads on Firefox and IE. Any guidance you may be able to offer would be appreciated!

    #769031

    Hey!

    You can contact the Ninja Form team.
    They are amazing on providing assistance to solve those type of issues.
    if you contact them, they can help really fast.

    Thank you

    Regards,
    Basilis

    #769236

    Thanks, Basilis-

    I will reach out to the the Ninja Form team!

    Thank you.

    #769343

    Hi,

    Let us know if you have any other questions or issues :)

    Best regards,
    John Torvik

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