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  • #761516

    Hi I relaized few days ago that on teh site below (private content) I couldn.t save anymore woocommerce products translations. The updating spinning icon was up but nothing happened. I tried to deactivate the other plugins, but nothing changed. I tried to update a translationof pages and everything was stuck. Still on the frontend all the previous translations were working fine.

    I updated my enfold to the last version but the problem remains. I give you below the an access to the administrative panel and ftp connection in case. It is urgent that I solve this problem.
    Thank you very much in advance

    #761532

    Hey Elena,

    Have you tried clearing the cache a few times?

    Best regards,
    Jordan Shannon

    #761545

    Yes I did it but nothing. The problem occurred first when the client was trying to update some products translation via Woocommerce Multilingual section. When I tested it it came out that also page translation was having some problems

    #761622

    Hi,

    Are you getting any console errors from within the browser?

    Best regards,
    Jordan Shannon

    #761796

    Hi Jordan no errors, but I realized that in the meanwhile when I open now pages and posts the avia advanced layout builder doesn’t load too. I can see the elements in the avia debug windows as shortcodes, but the graphic elements do not appear (spinning icon only). From the list of pages, I can see a spinning icon not running instead of the update icon for languages in those pages that I tried to update the language.

    I am in contact with WPML too. I tried with another theme but the problem remains. However it is strange, as it happened suddenly. Myself and the client were easily translating everything, and after few weeks we didn’t do anything on the website this problem occurred.

    #761800

    I found where was te problem: the server settings were preventing any update saving. It has been solved. Sorry for any incovenience
    You offer always great support!

    #761944

    Hi,

    I am glad this was able to be resolved, and we will keep a record of the solution for others who may run into this issue in the future.

    Best regards,
    Jordan Shannon

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