Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 5, 2017 at 11:44 am #755895
    DavidMiles

    Last update was applied – site is now no longer scrollable on any iOS device

    March 5, 2017 at 5:35 pm #755956
    Basilis

    Hi DavidMiles!

    Thank you very much for contacting us.
    Please clear your cache clear it and let us know if the issue is fixed.
    If not please notify us with the browser you are using and the model.

    Thanks a lot

    Cheers!
    Basilis

    March 5, 2017 at 5:37 pm #755957
    DavidMiles

    Cache cleared on both devices and the server – problem persists – iOS devices using both Safari & Chrome exhibit the same behaviour

    March 5, 2017 at 5:56 pm #755965
    Basilis

    Hi!

    I have tried with my iOS device and it is working just fine.
    Only your flash file is not loading but everything else runs as should.

    Best regards,
    Basilis

    March 5, 2017 at 7:29 pm #756004
    DavidMiles

    Um – I don’t have any flash on the site – so I do not understand your reply

    March 5, 2017 at 7:30 pm #756005
    DavidMiles

    And I just checked – no scroll on any iOS device – mine or my wifes – on any page

    March 5, 2017 at 9:25 pm #756032
    DavidMiles

    Just had two friends check on their devices – it does not scroll for them either – all on iOS devices – so your’s is the only one of 6 tried that works

    March 5, 2017 at 10:08 pm #756041
    royaltask

    send me a link, I can test it on iphone and ipad.

    March 5, 2017 at 10:12 pm #756042
    DavidMiles

    I’ve narrowed it to a clash between the theme and WP-Rocket – WP-Rcoket has not been upgraded, but the theme was – if I disable WP-Rocket them it all works again – I have logged a support ticket with them, but this only occurred after the theme upgrade

    IT DOES NOT WORK WITH WP-ROCKET ENABLED AT ALL – EVEN DISABLING THEN RE-ENABLING DOES NOT WORK UNFORTUNATELY

    • This reply was modified 7 years, 8 months ago by DavidMiles.
    March 6, 2017 at 8:49 am #756233
    Basilis

    Hi!

    That is because ( as I told you on first ticket ) the problem is that even if you update, you need to control cache.
    Clearing it ( and on some times disable – enable again ) is a method that required.

    In any cache, it is related on how you handle cache and seems that I was also looking a different version because of CDN or a missconfiguration.

    Thank you

    Best regards,
    Basilis

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘No longer scrollable on mobile since last update’ is closed to new replies.