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  • #755852

    I’ve just updated Enfold 4.0.2, and then my pages which have advanced layer slider has become black pages.
    I added missing images you mentioned (http://kriesi.at/documentation/enfold/missing-layerslider-images/), though I didn’t use default sliders, but it didn’t work.
    Also, I cannot edit LayerSlider, because the edit page isn’t appeared.
    I deleted advance layer slider, and the page is displayed.
    How do I need to do to fix the problem.

    #756209

    Hey Ayumi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #756266

    Thank you for your help. The temporary admin login is below;
    I have found the message from the plugin, that “Server configuration issues detected!” and it says php problem. But my server is  5.6.x .

    #756799

    Hi,

    Thanks for that, though I get a 403 forbidden error on the login page. Are you running any IP blocking plugins maybe? Here are some suggestions on trouble shooting the Layer Slider: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#troubleshooting

    Best regards,
    Rikard

    #756830

    I’m sorry to bother you. Please try to log in below;

    #757512

    Hi,

    Sorry but I’m still getting a 403 error, could you try disabling any ip-blocks you might have active?

    Best regards,
    Rikard

    #757698

    I’m sorry again. I’ve just deactivated IP-blocking. Please try to log in again.

    #758393

    Hi,

    Thanks for that, it’s working now. You are getting this error message in the LayerSlider:

    phpQuery, an external library in LayerSlider, have unmet dependencies. It requires PHP5 with the following extensions installed: PHP DOM extension, PHP Multibyte String extension. Please contact with your hosting provider to resolve these dependencies, as it will likely prevent LayerSlider from functioning properly. This issue could result a blank page in slider builder.

    Could you contact your hosting provider about that?

    Best regards,
    Rikard

    #759899

    Thank you for your advice.

    #760426

    Hi,

    Glad we could help and sorry for the problems. We’ll keep the thread open in case you should need any further help on the topic.

    Best regards,
    Rikard

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