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Posts
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Hi Team,
after updating to 4.0 I can’t work in backend and get error 500!
Thank you for your help!Reagards
MikeHey!
Please update Enfold to 4.0.1 via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Alternatively, you can go to wp-content/themes/enfold/includes/admin/ folder via FTP and replace helper-compat-update.php file with this one – https://www.dropbox.com/s/ljvb1f8sqcoj3cv/helper-compat-update.php?dl=0
Best regards,
YigitHi Mike,
if you post me a link to your site (please use the private content field) as well as your wordpress login credentials and ftp login credentials I will take a look at it and try to make it work again. Maybe we are missing something here and access to a server with this problem might help, since I am not able to reproduce the issue…
Best regards,
KriesiHi Mike,
I was able to activate your backend but not sure why the error keeps happening for you. I will investigate further but you should be fine with future updates since the code that causes the error only runs once and then never again.
@ak-muc I only can help if you post me a link to your site (please use the private content field) as well as your wordpress login credentials and ftp login credentials I will take a look at it and try to make it work again. Maybe we are missing something here and access to a server with this problem might help, since I am not able to reproduce the issue…Best regards,
KriesiHi Kreisi,
ok, but the slider at the startpage is still broken, after the second candy no more images (candys) are loading!
Best regards
MikeHi,
If you are not using the demo content layersliders you can simply remove that. That content was previously located in the theme folder (the old layerslider had a different approach to importing the images necessary than the new one)
Since we updated to the new layerslider all images are now imported into your media library. This is to make sure that people who actually use the demo sliders in one way or another are not stranded with missing links.
But as I said, if you dont use those sliders feel free to delete them, along with the images
Best regards,
KriesiWhat is this, the mediathek is full with this images,, why you do that? I can’t find my own images – take a look!
AND: My Sliderset is broken after this update.The mediathek loads all time the same images: Democontent from the new slider, so I can’t delete this images!
Oh just checked, I am sorry, those images should have just been imported once, that was probably caused by me, trying to fix the backend which might have activated the script multiple times.
I am sorry for that, took the freedom to remove those images for you ;)
As for the problem with the layerslider. I am afraid this one is not caused by enfold or the theme and might be an incompatibility between the old layerslider that was used and the new one. It seems you need to set the 3 images again, I am afraid.
I will report that to the layerslider team and I am sorry for all the hassle.
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