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Viewing 20 posts - 1 through 20 (of 20 total)
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  • February 27, 2017 at 11:36 pm #752624
    lucindaholland

    Hi there,
    I need the 4.0.1 update please as my screen has also gone bank when I installed 4.0.

    I attach login details below in case you need them, or if you can let me know where I can download 4.0.1 that would be good too. Currently on Themeforest it is still showing 4.0.

    Thanks
    Lucinda

    February 27, 2017 at 11:39 pm #752626
    Yigit

    Hi Lucinda!

    Can you please post FTP logins here privately as well?

    Best regards,
    Yigit

    February 28, 2017 at 12:17 am #752652
    lucindaholland

    Oops sorry, here you go:

    February 28, 2017 at 12:21 am #752660
    lucindaholland

    Will it be safe for me to update to the 4.0.1 in the admin interface now on the other 20 sites I have running enfold?
    I can see it visible now there…so I’m tempted… but I wanted your go ahead first.

    “There is a new version of Enfold available. View version 4.0.1 details or update now.”

    February 28, 2017 at 12:27 am #752664
    Kriesi

    Hi,

    I will take a look at your current site and let you know once I know more ;)

    Best regards,
    Kriesi

    February 28, 2017 at 12:41 am #752669
    goldengate415

    In case this helps…I updated to 4.0.1 on my staging site and it seems to be running fine… (maybe a little faster?)

    I did not update to 4.0 prior.

    February 28, 2017 at 12:49 am #752673
    lucindaholland

    Wow. The Man himself. I’m honoured and dare I say it? a bit thrilled! And it’s my birthday today too! I feel special.

    I want to take this opportunity and thank you for such brilliance with this theme, the exemplary support and documentation and also continued improvements and enhancements. It just gets better and better. You are truly my hero when it comes to themes. I use Enfold on all my sites (I have about 30) and feel it’s like an extension of WordPress.

    Anyway. Just sharing the love. ;-) Well done.

    February 28, 2017 at 1:11 am #752678
    Kriesi

    Hi,

    I found another small bug that we will address right now. your site is running fine with this bugfix so I would recommend to update to 4.0.2 directly and skip 4.0.1

    And thanks for using enfold, glad you like it that much ;D

    Best regards,
    Kriesi

    February 28, 2017 at 1:43 am #752692
    lucindaholland

    Thank you! I’ll wait. :-)

    February 28, 2017 at 1:47 pm #752915
    Yigit

    Hey!


    @lucindaholland     Enfold 4.0.2 is currently available on ThemeForest.
    And happy birthday! Mine was on 25th. “Legends are born in February” ;D

    Regards,
    Yigit

    February 28, 2017 at 5:26 pm #753062
    goldengate415

    And Yigit, you are truly a legend!!! :)

    February 28, 2017 at 5:34 pm #753073
    Yigit

    Hey!


    @goldengate415     I am nowhere near but thanks for your kindness Rob! :)

    Cheers!
    Yigit

    March 18, 2017 at 2:55 am #762789
    fjhughes

    Hi,

    I’m having the same problem. I have a child theme. I renamed my ‘enfold’ folder to enfold-old and uploaded a new enfold.zip. I tried to log in again to admin screen, still blank. :(

    Please help. Thanks! http://phxtechsol.com

    -Fred

    March 18, 2017 at 3:50 am #762797
    John Torvik

    Hi,

    To fix your problem, you need to deactivate the “Login Page Styler” because it`s causing a conflict with the “Add Media Button.” – Turn off this plugin and try to add a media in the text block to see the result :)

    Let me know if it works :)

    Best regards,
    John Torvik

    March 18, 2017 at 4:45 am #762815
    fjhughes

    Where is the login page styler coming from? I only have a few plugins, and I don’t see that one from FTP / cPanel File Manager. I renamed each plugin folder one at a time and still received the blank page.

    March 24, 2017 at 9:14 pm #766390
    Vinay

    Hi,

    Since it is not possible to access your admin page and we suspect a plugin conflict. Let’s first check for this issue.

    1. Please login to FTP and access the wp-content folder.
    2. Rename the plugins and mu-plugins folder to plugins-old and mu-plugins-old.

    Try to access the admin page and make sure to clear the cache by hitting the refresh button a few times.

    This should resolve the issue if it is a plugin conflict.

    Once you are able to access the admin page try to activate or better re-install the plugins again.

    Best regards,
    Vinay

    March 28, 2017 at 6:23 am #767875
    fjhughes

    If you see my post before yours, I mentioned that I renamed all the plugins, and I still cannot login. The only time it works, is if I also rename the Enfold and Enfold-child theme. I have also uploaded a completely new Enfold file. Once I rename them, I can login. then once I rename them back, if I am logged in to admin, I can select the Enfold Child and my site is ok and working, I can move around admin screens, however, if I log out and back in, the screen is blank again.

    I tried activating 2017 theme and log out and back in, and it is ok. It works. It is something to do with the theme. It is a live site, so I cannot leave it as 2017 theme for you to gain access.

    There is no custom items in style.css or functions.php. I have not added anything.

    Any other suggestions?

    April 1, 2017 at 8:27 pm #770415
    Vinay

    Hi,

    Thank you for confirming the troubleshooting steps performed. Since you are not able to get a permanent solution or a fix with the suggested steps we recommend you to delete the main theme folder(take a backup of course before deleting it from the themes folder).

    At this stage your site will be running on the default theme which will allow you to login to admin as per your earlier comments.

    Download a fresh copy and upload only the enfold folder from the extracted files to the themes directory. Do not activate the theme so we can login to your site and check for the same issue.

    Please make sure the FTP and WP admin details are active till the issue is sorted.

    Best regards,
    Vinay

    April 3, 2017 at 7:01 am #770902
    peta_moonstone

    Hi I have been using your theme on all the websites I design with no problems to date. I have just updated one site to Enfold Version 4.0.5. Once the update was completed the screen went blank. Initially the login screen at /wp-admin displayed but now this has also gone blank not allowing me any access. The plugins I have running on this site are shown below.

    Akismet, Updraft Plus, Woocommerce, Wordfence, Yoast SEO and Wp Smush IT.

    I would really appreciate your assistance as soon as possible. Thank you.

    April 3, 2017 at 8:06 am #770925
    John Torvik

    Hi,

    When theres some blank page, it means that weve some PHP fatal error and to show it, enable the WP_Debug following this tutorial: https://codex.wordpress.org/WP_DEBUG

    Best regards,
    John Torvik

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