Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • February 23, 2017 at 1:44 pm #750917
    agardin

    Since one of the recent updates, the testimonials are blank.

    February 24, 2017 at 6:00 am #751257
    Nikko

    Hey agardin,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    February 24, 2017 at 1:35 pm #751378
    agardin

    Thanks, see below.

    March 1, 2017 at 12:43 am #753357
    Nikko

    Hi,

    I have checked it and I can see js errors in the console. Can you try to backup your site and re-update the theme, if you are using a cloud proxy also, kindly clear the website cache.

    Best regards,
    Nikko

    March 14, 2017 at 5:01 am #760411
    agardin

    Updating the theme doesnt seem to resolve the issue. Neither does clearing the cache.

    March 15, 2017 at 5:14 am #761102
    Nikko

    Hi,

    This is fixed. I found out that the Google+ submenu link under Reviews of you Main Menu causes the issue. I removed the submenu because the link (private content) does affect the jquery.js called by wordpress and causes issues to the testimonial slider.

    Best regards,
    Nikko

    March 15, 2017 at 5:55 pm #761538
    agardin

    Hi, I appreciate you discovering the cause. It is essential that I be able to link to my Google review page however. Are you telling me the Theme does not support direct links? How can I link to my Google review page without causing an issue with the theme?

    Thanks

    March 16, 2017 at 10:38 am #761817
    Nikko

    Hi,

    Try to use url shortener apps like https://goo.gl/ or https://bitly.com/ then use the shortlink instead of the one you have. Hope this would help :)

    Best regards,
    Nikko

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