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We requested support beginning in December 2016 that was never resolved…then we requested support again for the same issues on February 10, 2107 that is still unresolved. We submitted the login credentials in reply 747798 on February 16, 2017. The last response we received from Kriesi support was on February 17, 2017 in reply 748451 and did not at all resolve the issue (it did not even make sense as the options stated in this reply from support do not even exist in Enfold) and we had to re-explain the issue yet again in reply 748644. It is now February 22, 2017 and we have not received any response for 5 days. We are simply trying to use the options as they are shown in the Enfold demo, which appear to be false advertising at this point.
Hey nwcm0819!
Can you please provide us links of your topics.
Also – are you a member of our forums?
We provide supprot to registered members and we do try to see all the tickets.
The only explanation can be that your post has many replies of you inside and been drived to the bottom.A link would be much helpful.
Regards,
BasilisWe have already gone thru the process of providing our member information in the beginning of the support thread: https://kriesi.at/support/topic/issues-with-blog-2/#post-748451
That is not the only explanation as you will see in the support thread link I have provided above, we sent only one reply (#748644) on February 17 that has gone unanswered for 5 days.
- The topic ‘No Response From Support We Paid For’ is closed to new replies.