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Hello Enfold Team,
I am liking the Theme already. I’ve some questions which go on as follows –
1. I have tried to create a Hotspot image but the image is getting stretched automatically no matter what size I choose. I want it just like simple images or as per the image which you have displayed for demo here:
http://kriesi.at/themes/enfold/shortcodes/images-with-hotspots/2. The second issue that I’m facing is, whenever I’m trying to open a page for Edit, the Avia Layout Builder keeps on Loading until I click on the Default Editor view and go back and forth clicking on it. What could be the possible reason? Sometimes it pops out with an error msg for which I’ve to reload the page again.
3. My Final question is regarding the Contact Form – How to add multiple mail recipients to it so that it sends the mail to all of them upon submission ? Whom does the mail go to by default?
Looking forward to hearing from you guys quickly with a fruitful solution so that I can mark this issue as closed.
WordPress Version: 4.7.2
Thanks in Advance!Hello Enfold Team,
Why there is no response to this post ??
I am NOT receiving any emails, neither with default contact form nor with Contact Form 7. I tried SMTP plugin but no way, it simply doesn’t work!
Please check into this issue with a very high priority. We are using Office 365 Godaddy email.
ThanksHi,
We are sorry for the delayed response, please be assured we are happy to help you :)
1. I believe you are referring to the services page image which looks a bit stretched? It appears the image is not big enough or it’s a square image which you are trying to fit in a rectangle space hence it appears skewed. For testing purpose please try a different image which is rectangle and large in size.
2. This could be due to low memory issue or a plugin conflict. Please increase the memory limit and check.
To increase the wordpress memory limit please access wp-config.php file and add the below linedefine('WP_MEMORY_LIMIT', '256M');For a detailed explaination please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.If that does not work try to deactivate all plugins and check again.
3. You can add multiple mail receipts separated by a , followed by space as shown in the below format.
(Email address hidden if logged out) , (Email address hidden if logged out)4. If your contact form is not work please try these steps http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/
If you still have any issue please get back to us with wordpress login credentials and in future please create new tickets for different issue that are not related so it is easy for us to keep the focus on main topic and provide you with quicker solution.
Best regards,
VinayHello Vinay,
Thanks for your response.
Regarding the Image stretch, Hotspot issue, no, it is not the Services page current image. I have removed the image from there. Just the hotspot image which was placed before is not showing up.Regarding the Contact form, I’ve already referred to your link prior to this mail and out of the mentioned cases I’ve tried out points 3 & 4.
However, I’ll try out the other points and get back to you within the next 24 hours.
TIA.
RajHello,
# Regarding the Hotspot, still no clues.
# Regarding the Loading Issue – It was the WP Editor which was creating the problems. I deactivated it and that did the Trick.
# Regarding the Contact Form Issue – it is still a big problem as I have tried out all the possible things which can be found here.The only thing that it is doing is sending the acknowledgment to the emails sent from Gmail through the Autoresponder.
So, looking forward to a concrete solution this time.
Sincerely
RajHi,
Sorry for the late reply, Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
VinayHello Vinay,
I am attaching all the things mentioned by you.
Please DO NOT delete any plugin or remove any contents. None of the data or settings should be changed.
I have Contact Form 7 installed and integrated into the contact page.as well.
Looking for this to be fixed.
SincerelyHello,
Still waiting for the solution with Contact Form.
We will be using new email soon for the Form.
RegardsHi,
We tested the contact form using my personal email and it works fine. Please check the screenshot below.
There seem to be an issue with your email address or email server that is associated with your domain name.
For testing purpose you can use an email address that ends with gmail or yahoo and it should work fine for you as well :)
Please check with your hosting company regarding the personalised email address you are using.
Best regards,
Vinay
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