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  • February 21, 2017 at 10:51 am #749860
    LP-Media

    Hi there,

    I am experiencing the following issue with the Enfold lightbox:
    After clicking on an image (which opens in the lightbox) it opens a smaller version of the image, instead of the original-sized one.

    I have tried the following:
    – Installed and used another lightbox plugin.
    – Reuploaded images
    – Regenerated thumbnails
    – Set display-settings of the images to ‘full-size’

    Extra info:
    – Enfold version 3.8.3
    – WordPress version 4.7.2

    Any help would be much appreciated.
    Thanks in advance!

    • This topic was modified 7 years, 10 months ago by LP-Media.
    February 24, 2017 at 4:15 am #751198
    Nikko

    Hey LP-Media,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    February 28, 2017 at 9:43 am #752805
    LP-Media

    Hey Nikko,

    Here you go.

    • This reply was modified 7 years, 10 months ago by LP-Media.
    February 28, 2017 at 10:19 am #752819
    factordev

    I’m experiencing the same issue too!

    • This reply was modified 7 years, 10 months ago by factordev.
    March 4, 2017 at 1:18 am #755429
    Nikko

    Hi,

    Sorry for the delayed response. I checked the site but it can’t be reached. For the meantime can you try to backup your site and update it to the latest version. See if this fixes the issue.

    Best regards,
    Nikko

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