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  • February 15, 2017 at 7:45 pm #747625
    vrolijkwerk

    We are very sorry but something went wrong. Please try again later.

    Hi there,
    I moved my WP site to another domain. On the old domain, signup is working. On the new domain, I get the error.
    What I’ve tried so far:

    • Added new domain to Verified domains inside MailChimp settings
    • Renewed API key
    • Removed MailChimp widget and reinserted widget
    • Renamed form elements

    I’m out of options…?

    • This topic was modified 7 years, 10 months ago by vrolijkwerk.
    February 15, 2017 at 7:53 pm #747629
    vrolijkwerk

    Wow……
    I made a new signup form, added this as default, and then changed back to the previous. Now it’s working.
    Never mind :-)

    February 15, 2017 at 9:47 pm #747690
    Basilis

    Hey!

    We are happy you got it short out.
    Please feel free to let us know if we can help you with anything else.

    Thanks a lot

    Regards,
    Basilis

    February 15, 2017 at 10:07 pm #747696
    vrolijkwerk

    Hey Basilis,

    It’s not working again, unfortunately. Can you please check if you can see what goes wrong?

    Thanks,
    Peter

    February 16, 2017 at 3:02 pm #747976
    vrolijkwerk

    It seems that if I put the Mailchimp subscription inside a Widget (Footer or Sidebar Blog) it doesn’t work. If I put a Mailchimp signup Content element on a standard page, it works just fine. Any ideas?

    Nope, after a few minutes, it doesn’t work again. That’s odd, initially it works fine, and after a while it breaks. Where can I start troubleshooting?

    • This reply was modified 7 years, 10 months ago by vrolijkwerk.
    February 18, 2017 at 9:08 am #748800
    vrolijkwerk

    Anyone? Please?

    February 20, 2017 at 8:49 pm #749563
    vrolijkwerk

    It’s been five days since I reported this problem.

    Can anyone please try to help me out?

    The form (it works just for one or two signups, after that it breaks):

    Testmail

    • This reply was modified 7 years, 10 months ago by vrolijkwerk.
    February 20, 2017 at 9:50 pm #749605
    Basilis

    Hey!

    We can help, but when you reply inside the topic, we loose your post, it goes to the end and you go last.
    That way – we an not help at all.

    Can you please check if your server might be blocking the connections API?
    It seems that the data do not go through because of that reason/.

    Regards,
    Basilis

    February 25, 2017 at 9:55 pm #751841
    vrolijkwerk

    Thanks Basilis, didn’t realize that this topic was already closed.
    I asked my webhosting provider but they say that they can’t see anything wrong and blame it on Mailchimp. But I do suspect that the hosting provider is at some point blocking the outgoing emails from Mailchimp because the “From” address inside Mailchimp is not from the same domain as vrolijkwerk.nl (it’s a Gmail account). Do you think that’s plausible? I will try to get my client to change it into a vrolijkwerk.nl e-mail address.

    Thanks,
    Peter

    March 2, 2017 at 9:08 am #754187
    Ismael

    Hey!

    Could you please provide the login details? And post the content of the .htaccess file on pastebin.com.

    Related thread:

    // https://kriesi.at/support/topic/mailchimp-integration-stopped-working-again/#post-740471

    Regards,
    Ismael

    March 2, 2017 at 7:17 pm #754485
    vrolijkwerk

    Hi,

    See Private Content section.
    Thanks!

    March 2, 2017 at 9:38 pm #754613
    Basilis

    Hi!

    Please try today and check it is working.
    Mailchimp, together with other services, have had issues with AWS.
    That is because, mailchimp is also using that cloud in-fracture.

    Cheers!
    Basilis

    March 2, 2017 at 11:05 pm #754703
    vrolijkwerk

    Hi, it’s still not working. Did you try it yourself?

    March 3, 2017 at 6:57 am #754843
    Ismael

    Hi!

    I’m still not sure why it’s not working. Please post the FTP details here so that we can do a few test in the config-templatebuilder > avia-shortcodes > mailchimp.php file.

    Best regards,
    Ismael

    March 7, 2017 at 11:30 pm #757342
    vrolijkwerk

    Thanks, here you go…

    March 8, 2017 at 11:40 am #757709
    Ismael

    Hey!

    I added an old API key and then reverted back to your own API key. I’m not sure what happened but the form seems to be working properly now.

    // http://www.vrolijkwerk.nl/wp-admin/post.php?post=1572&action=edit

    Best regards,
    Ismael

    March 9, 2017 at 2:00 pm #758354
    vrolijkwerk

    Hi,
    Unfortunatly, it’s not working. I’ve seen it many times before, if you change something in the settings like the API key it works for a couple of signups, but eventually it stops working again.
    Can you further investigate, please?

    March 10, 2017 at 10:36 am #758796
    Ismael

    Hi!

    I tested the form again today and it’s still working.

    // http://www.vrolijkwerk.nl/testmail/

    Could you please test it multiple times? Let us know if you can still reproduce the issue.

    I’ll also ask the rest of the support team to try it.

    Cheers!
    Ismael

    March 11, 2017 at 10:01 am #759335
    vrolijkwerk

    That’s very strange. It just doesn’t work when I try it. I always get the error “We are very sorry but something went wrong. Please try again later.”.
    Does it only block some IP address range or something? Is there any log file or debugging possible?

    March 14, 2017 at 4:12 am #760392
    Ismael

    Hey!

    I’m sorry for the late response. The error is quite intermittent and I can’t pinpoint the issue. However, I’ve added a few debugging function in the mailchimp.php file. I’ll check it over and over until I can reproduce the issue again. I’ll let you know once I got the info.

    Regards,
    Ismael

    March 15, 2017 at 3:05 am #761081
    Hayek

    Having the same issue here. Form works sometimes, just stops working again.
    Intermittent and unreliable. My clients are complaining cause losing signups.

    If there’s a solution that would be great.

    March 15, 2017 at 8:18 am #761203
    Ismael

    Hi!

    @Hayek: Please create a new thread and provide the WP and FTP login credentials so that we can check it. It’ll help us debug the issue.


    @vrolijkwerk    : I checked the site again today and the subscription form is working properly. The debugging method that I setup in the mailchimp.php file is only going to work if the form failed. As of now, it’s working fine. Are you on a shared hosting?

    Regards,
    Ismael

    March 21, 2017 at 10:15 pm #764385
    vrolijkwerk

    Hi Ismael,

    Today I’ve tried 4 different subscriptions, and they all worked. I’ll try again tomorrow. Do you think it is caused by your debugging code?
    Yes, the website is on shared hosting. Is that a problem?

    Regards,
    Peter

    • This reply was modified 7 years, 9 months ago by vrolijkwerk.
    March 22, 2017 at 6:29 am #764572
    Ismael

    Hey!

    Yes, the website is on shared hosting. Is that a problem?

    Shared hosting is sometimes limited in resources, specially bandwidth, so it creates intermittent errors when passing data across multiple servers. It’s possible that the error occurs when another website/websites on the same shared hosting are active — have traffic — or requests.

    Regards,
    Ismael

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