Thanks for helping!
Hey Patrick,
Thank you for the kind words. Please refer to this link to know where to find the item purchase code https://help.themeskingdom.com/knowledge-base/how-to-find-your-themeforest-item-purchase-code/
For technical support please register here kriesi.at/support/register
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example : https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
Vinay