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AuthorPosts
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February 2, 2017 at 10:18 pm #742043
Hi, I’m having some problems here, I logged into my site earlier after a wordfence alert email as follows
This email was sent from your website “Hypnotherapy Bolton Psychotherapy Service” by the Wordfence plugin.
Wordfence found the following new issues on “Hypnotherapy Bolton Psychotherapy Service”.
Alert generated at Wednesday 1st of February 2017 at 12:50:42 AM
Critical Problems:
* File contains suspected malware URL: /home1/talkinv4/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php
Warnings:
* The Plugin “Yoast SEO” needs an upgrade (4.1 -> 4.2).
https://wordpress.org/plugins/wordpress-seo/changelog
I then deleted the file as it suggested and there was a 500 error
I contacted bluehost support and the conversation with them went as follows:
6:49:40 PM stuart cale I got an email from wordfence saying “This email was sent from your website “Hypnotherapy Bolton Psychotherapy Service” by the Wordfence plugin.
Wordfence found the following new issues on “Hypnotherapy Bolton Psychotherapy Service”.
Alert generated at Wednesday 1st of February 2017 at 12:50:42 AM
Critical Problems:
* File contains suspected malware URL: /home1/talkinv4/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/html-helper.class.php
6:50:08 PM stuart cale so I went in and deleted the file as it suggested and now the site is not accessible
6:50:38 PM Shrimati P In order to assist you further, please provide the last 4 characters of the Main account password to authenticate you as the owner of the account.6:52:15 PM stuart cale hello?
6:52:21 PM Shrimati P Yes, I’m here.
6:52:37 PM Shrimati P Your main password is expired. Please reset your password.
6:52:41 PM stuart cale is it a big problem?
6:53:05 PM stuart cale can you send a link to do that?
6:54:06 PM Shrimati P Sure. I have sent the reset password link. Please check your mail.
6:54:38 PM stuart cale ok will you leave the window open while i do it – I’ll have to go to my other computer
6:54:45 PM stuart cale will take me an hour or so
6:57:27 PM stuart cale
7:00:08 PM Shrimati P Thank you for validating. Can you please hold while I review your account?
7:00:32 PM stuart cale yes – i might be a bit slow replying but please don’t close the window on me
7:01:35 PM Shrimati P Okay sure.
7:02:03 PM stuart cale do you see the description of the problem i posted above?
7:03:13 PM Shrimati P Yes, I can see.
7:12:56 PM Shrimati P Still working on it. Please be on hold.
7:23:38 PM Shrimati P Still working on it. Please be on hold for few more minutes.
7:29:35 PM Shrimati P Can you please check your website
7:31:12 PM Shrimati P I have set the theme to default. I would suggest you to uninstall and try re-installing the theme and check if it works. Or you may need to contact your theme vendor regarding the theme issue.I’m lost now, can you please help me?
Stuart
February 3, 2017 at 7:05 am #742184Hey stuartcale,
I assure you that there is no security risk to the theme. It’s a false warning most of the time. Please refer to this link for more details https://kriesi.at/support/topic/being-hacked/#post-741473
Have you updated the theme to the latest version 3.8.5 ? Updating the theme should fix this issue.
Best regards,
VinayFebruary 3, 2017 at 11:29 am #742333Hi Vinay.and thanks for your reply
I’m not sure what to do, the bluehost person has put my theme to default, I had already updated the theme before I deleted the file above.
can you tell me how to make it look like it used to do please?
Stuart
February 3, 2017 at 11:23 pm #742602Hi!
To select the enfold theme please login to wordpress backend and choose Enfold or Enfold Child if a child theme is installed from Dashboard > Appearance > Themes
Best regards,
VinayFebruary 4, 2017 at 12:37 pm #742798Hi Vinay, thanks for that but as soon as I activate enfold I get the 500 error again
please, please help
Stuart
February 6, 2017 at 12:23 pm #743302~Can somebody please help me, my site is down (500 error) and I can’t even log into the dashboard, I need help, I sent login details in an earlier post
Stuart
February 6, 2017 at 12:24 pm #743304Hi Stuart,
Please update the theme via FTP and overwrite all files – kriesi.at/documentation/enfold/updating-your-theme-files/
That would fix the any issues you are currently having.Cheers!
YigitFebruary 6, 2017 at 2:50 pm #743386Hi yigit, thanks but how do I do that if I can’t get into the dashboard?
regards
Stuart
February 6, 2017 at 2:51 pm #743389Hi!
Please refer to link i posted above and check out “Updating via FTP” section
Best regards,
YigitFebruary 6, 2017 at 8:47 pm #743585Hi, and if i do this, all my content will appear as it did before, I won’t have lost my content?
Stuart
February 7, 2017 at 10:01 am #743771 -
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