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Posts
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Hello Kriesi, I previously bought and still using the Enfold theme. My new web developer is needing access but I have no log of these details. It will either be for Sellativity.com or Lorenjenkins.com. My apologies for sending this request for help via ‘presales’ but because I could access account, I could go via support. I hope you can help with this at your earliest. Many thanks, Loren
Hey Loren,
Do not worry we will surely help you :)
It’s not possible to pull up your details using the domain names. Please use this link to retrieve your lost account.
Best regards,
VinayHello Vinay, unfortunately not, I have tried this. I don’t recall which site or purchase code as it was a little while ago. I have tried http://www.sellativity.com and lorenjenkins.com and can’t get past your log in page. I have one other site http://www.thebroker.biz but it’s Sellativity I need to recover login / API details?? Thank you, Loren
Hey!
Loren, please login to your ThemeForest account and from there, you will find your Purchases codes ( I guess, you bought it 3 times for all your sites ) so we can be able to assist you
Cheers!
BasilisHi, That’s the point, I don’t have details to login?!
Hi!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Best regards,
YigitHello Vigil, thank you for your clear suggestions, I understand, all the best for now, LJ
Hi,
Thank you for your understanding.
I hope you will be able to retrieve your account details with themeforest soon.
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold.Best regards,
VinayHello Vinay, it looks more likely that we will not be able to retrieve account details. We have 3 x sites running enfold, have to update etc. And therefore regrettably for us have to re buy or use a different template. Please let me know what, if any, concession you could offer to buy the theme again, thank you, LJ
Hi!
You can contact Envato support again and explain your situation. They might be able to provide you some sort of discount but please note that i am not 100% sure if they are able to do that.
After that, you can update your theme and register to our support forum – https://kriesi.at/support/register/
Regards,
Yigit
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