Viewing 10 posts - 1 through 10 (of 10 total)
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  • January 25, 2017 at 10:26 pm #738627
    ampersand123

    In the product gallery Images are loading for a second and then disappearing on a client’s site. Recently upgraded to the latest version of Woocommerce and WordPress. Any help is appreciated.

    January 26, 2017 at 8:48 am #738781
    Rikard

    Hey ampersand123,

    Thanks for the details. Could you link to a page where we can see the problem please?

    Best regards,
    Rikard

    January 26, 2017 at 3:47 pm #738986
    ampersand123

    It’s happening on all the product pages but seems to be a glitch with the Safari browser.

    Not sure there’s anything that can be addressed or if there’s a way for Apple to deal with this.

    January 27, 2017 at 7:20 am #739243
    Rikard

    Hi,

    Thanks for the feedback, though I can’t see any difference in behaviour when comparing Chrome and Safari. Did you try clearing your browser cache to see if that helps?

    Best regards,
    Rikard

    January 27, 2017 at 3:40 pm #739423
    ampersand123

    Hello again, Rikard,

    Cleared the cache but the problem persists.

    In Safari. on my desktop, the page looks fine but when you click on the images in the gallery they appear for a second and the screen goes blank. In Chrome, Firefox and Opera, they appear as they should.

    The disappearing image happens on my iPhone as well but not the iPad. The Mac and iPhone are running the latest systems which upgraded recently. And that’s when the issue happened. The iPad is an older model and has not been upgraded.

    Thanks! Barbara

    February 1, 2017 at 6:07 am #740993
    Rikard

    Hi Barbara,

    Sorry for the late reply. I’m sorry but I still can’t see any problems in Safari, what version are you running? I’m checking in version 10.0.2 on OSX. We have had some problems in the latest versions of IOS so that is probably what you are seeing on your phone, we are still working for a fix for that though.

    Best regards,
    Rikard

    February 1, 2017 at 3:26 pm #741285
    ampersand123

    Hello again, Rikard.

    My computer is running 10.12.3 and the client’s computer is running 10.11.6. My iPhone is running 10.2.1. The galleries were loading perfectly before the latest update on the system and the theme. So hoping there will be a fix soon.

    Take care,
    Barbara

    February 1, 2017 at 3:40 pm #741292
    Yigit

    Hey!

    Please add following code to Quick CSS in Enfold theme options under General Styling tab

    .mfp-img {
    -webkit-animation: none !important;
    animation: none !important;
}

    We will add the fix into upcoming update

    Regards,
    Yigit

    February 1, 2017 at 3:50 pm #741299
    ampersand123

    Thanks for the patch, Yigit.

    The gallery is working perfectly on the computer now. The iPhone still has the jitters though.

    Ii appreciate your getting back to me and look forward to the update.

    Best,
    Barbara

    February 1, 2017 at 3:53 pm #741302
    Yigit

    Hey!

    Please make sure to flush browser cache of your mobile device too. It should work.
    Either way, as mentioned, we will include the fix in upcoming Enfold update.
    I am marking this thread as resolved for now. Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

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