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  • #735521

    Hi,

    I’m having a huge problem with my media library:

    1. I can only see list view, not thumbnail view
    2. When i try to upload an image it says “An error occurred in the upload. Please try again later.”
    3. When i try to add an image that already exists in the library to my post or project, it takes me by default to the thumbnail image page, which doesnt work, instead of the list version – so i am unable to add anything new on my site, which makes it basically useless for the time being.

    I’ve been reading through every support thread i can find on here, and it seems the advice of support is to delete the theme completely via FTP and then reinstall the theme via FTP, and this should fix the media library.

    However, it took me MONTHS to get this site all together and working correctly and designed as i wanted it. I can’t imagine starting from scratch. I simply dont have the time for all i need to accomplish.

    Can you PLEASE help me? I’ve tried switching the theme, but its doesnt help. the media library is still inacessible with Eunoia. and I need to use the Enfold theme, so switching away from Enfold doesnt make sense since thats the one i bought and need to use.

    thanks for your time,

    Laura

    #735565

    Just an update, i completely deleted the enfold theme via ftp and uploaded a new copy and i still cant access the media library.

    #735716

    Hi,

    I can see your media Library in both list and thumbnail view without any problems on my end using Chrome. I can also upload images without any problems, please see private.

    Did you try clearing your browser cache or a different browser/machine to see if that helps?

    Best regards,
    Rikard

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