Viewing 18 posts - 1 through 18 (of 18 total)
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  • January 11, 2017 at 3:40 pm #732084
    onedesignprint

    Hi I am having issues with the header being too large – not sure what I have done!

    Also this is affecting the slider (the text is not visable on mobile phones)

    Please help!

    Thanks

    January 12, 2017 at 5:49 am #732464
    Rikard

    Hey onedesignprint,

    Did you check you Header Size setting under Enfold->Header? If that is not the problem then please try to explain a bit further.

    Best regards,
    Rikard

    January 12, 2017 at 12:19 pm #732600
    onedesignprint

    I have tried changing the header settings but still leaves a large space at the top of the header.

    So it is almost as there is an additional element above the main naviagation.

    There is also the following error message at the bottom of page (in the edit page section) – not sure if this causing the problem.

    Warning: include(/home/content/n3pnexwpnas02_data02/60/3782760/html/wp-content/uploads/avia_fonts/Flaticon/charmap.php): failed to open stream: No such file or directory in /home/content/n3pnexwpnas02_data02/60/3782760/html/wp-content/themes/enfold JAN/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488

    Warning: include(): Failed opening ‘/home/content/n3pnexwpnas02_data02/60/3782760/html/wp-content/uploads/avia_fonts/Flaticon/charmap.php’ for inclusion (include_path=’.:/usr/local/php5_6/lib/php’) in /home/content/n3pnexwpnas02_data02/60/3782760/html/wp-content/themes/enfold JAN/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488

    January 13, 2017 at 6:34 am #732989
    Rikard

    Hi,

    Ok, thanks for the feedback. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 13, 2017 at 1:23 pm #733103
    onedesignprint

    Please see private content.

    Thanks

    January 13, 2017 at 6:32 pm #733280
    solemis

    Im having exactly the same problem after importing a demo template (any of them) Got the messages:

    Warning: include(/WWW/www/autoinstalator/wordpress/wp-content/uploads/avia_fonts/Flaticon/charmap.php): failed to open stream: No such file or directory in /WWW/www/autoinstalator/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488

    Warning: include(): Failed opening ‘/WWW/www/autoinstalator/wordpress/wp-content/uploads/avia_fonts/Flaticon/charmap.php’ for inclusion (include_path=’.:/:/usr/local/php/pear5′) in /WWW/www/autoinstalator/wordpress/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488

    • This reply was modified 7 years, 9 months ago by solemis.
    January 17, 2017 at 2:59 am #734448
    Nikko

    Hi,

    Can you also give us an ftp access on your site?

    Best regards,
    Nikko

    January 24, 2017 at 6:30 pm #737881
    onedesignprint

    Hi Nikko

    Please see details in private content.

    Thanks
    ODP

    January 25, 2017 at 10:38 pm #738634
    jessicaang

    Hi,
    I’m experiencing the same issue as well :(
    Spent the night trying to figure this out.
    Could someone assist me please.
    Thanks!
    Best Regards,
    Jessica

    • This reply was modified 7 years, 9 months ago by Nikko. Reason: security purpose
    January 26, 2017 at 5:57 pm #739054
    Memberoo

    Hi there,
    I am also having the same issue. Please help.

    • This reply was modified 7 years, 9 months ago by Nikko. Reason: security purpose
    January 28, 2017 at 6:49 pm #739731
    Nikko

    Hi onedesignprint,

    This is fixed. I have found out the cause of the issue, I have removed Flaticon in Enfold > Import/Export. Let us know if it’s good on your end :)

    Best regards,
    Nikko

    January 28, 2017 at 7:03 pm #739736
    Nikko

    Hi,

    I didn’t notice there were 4 different users that are experiencing the same issue.


    @Memberoo    : This is fixed. Had done same thing as on onedesignprint. I have removed your login details from private content since it will be viewed by the creator of the thread also.

    @Jessica: Tried to check on your site however I get this

    This site can’t be reached

    I have to removed your login details for security purposes also (read message for Memberoo. However please do create a new thread and put a link of this thread and also the login details, no need for the ftp.


    @solemis    : Please do create a new thread and put a link of this thread and also the login details in private content.

    You guys might also want to do what I did on onedesignprint’s site, that should probably fix the issue. :)

    Best regards,
    Nikko

    January 30, 2017 at 11:53 am #740138
    onedesignprint

    Hi Nikko

    Looks like that has resolved the issue, thanks for your help.

    ODP

    January 31, 2017 at 7:23 am #740505
    jessicaang

    Hi Nikko,

    I have removed as per instructions and it works perfectly.
    Thanks for your help!

    Cheers,
    Jessica

    February 1, 2017 at 9:26 am #741095
    Rikard

    Hi Jessica,

    Great, glad you got it working :-)

    Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    February 13, 2017 at 7:46 pm #746584
    AdDesign

    Hi Nikko,

    I’ve the same problem. Posted it here:https://kriesi.at/support/topic/enfold-app-demo-import-problems/#post-746149 (Login for support deposited)
    I’ve made a complete new WP and Enfold Installation … unfortunately theres still the same problem. (There are no plugins aktive)
    Also the Icons and the menu in the “App Demo” seems to be broken…

    What can else I do? Do you have any suggestions? It seems you have solved the problem for other users…

    Cheers Alex

    February 13, 2017 at 7:50 pm #746587
    AdDesign

    Hi Nikko,

    Problem solved! I have followed your instructions –> removed Flaticon in Enfold > Import/Export. Now it works fine!!

    Best regards,
    Alex

    February 14, 2017 at 10:18 pm #747140
    Nikko

    Hi Alex,

    Glad you found the solution I’ve posted above :)

    Best regards,
    Nikko

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