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  • January 10, 2017 at 7:05 pm #731686
    January 11, 2017 at 7:49 am #731915
    Rikard

    Hey jacopovals,

    Could you post a link to the site in question so that we can take a closer look please?

    Best regards,
    Rikard

    January 11, 2017 at 1:19 pm #732029
    jacopovals

    Hi Rikard,
    thanks for your reply. Is not easy to take a look of the website because it’s on a private server and I can’t give you the access because it’s a company private connection.
    Maybe the only way is to give you the access to my pc while I’m connected to the private server.
    I’m working on this, I’ll let you know as soon as possible.
    Otherwise I can send you some screenshots or you can try to give me some suggestions.
    Thank you so much

    P.S. I’ve created a “partner logo element” box and it’s not working too… Basically the site is not showing any images that I’ve tried to upload

    Jacopo

    January 11, 2017 at 6:40 pm #732213
    jacopovals

    Hi Rikard,
    unfortunatelly I can’t share the access of the website. As I said you can have access to my pc through a remote control software as TeamViewer. Otherwise I can send you some screenshots.
    Let me know. Actually we are stucked with the website because we can’t upload any image
    Thank you very much

    Jacopo

    January 16, 2017 at 3:39 am #733848
    Ismael

    Hi,

    Do you see any errors after uploading an image? Please send a screenshot of the issue and provide the server info (php version, os etc).

    Best regards,
    Ismael

    January 18, 2017 at 10:35 am #735219
    jacopovals

    Hi Ismael,
    thanks for your reply. No, I don’t see any error message, everything looks fine exept that the image won’t appaer in the page panel or in the page itself.
    I would like to send you some screenshots. How can I do that?
    By the way, the server is a virtual server, the php version is 5.6.29 and the os is Windows server 2012 R2 standard
    Thanks for your help

    Jacopo

    January 19, 2017 at 5:19 am #735671
    Rikard

    Hi,

    I’m not sure if it would help much but you can upload screenshots to for example Google Drive or Dropbox and then link to them here.

    Best regards,
    Rikard

    January 19, 2017 at 10:04 am #735762
    jacopovals

    Hi Rikard,
    ok, if I upload the image through a Google Drive URL it works perfectly. But it’s quite a complecate process. Is there anything else we can do?

    Jacopo

    January 25, 2017 at 5:44 am #738109
    Ismael

    Hi,

    I think Rikard is asking you to upload a screenshot of the issue on Google Drive so that we can see it here. I’m sorry but we can’t help much if we can’t access the site.

    Best regards,
    Ismael

    January 25, 2017 at 6:49 am #738139
    jacopovals

    I can see that. Ok, I’ve made some screenshots of the problem and described the problem on the screenshots themselves.
    You can see them through this google drive link:
    https://drive.google.com/drive/folders/0B7WeSsyp9VuRWG45YUtUOGx4YjA?usp=sharing
    Ler me know if the link works and everything is clear
    Thank you so much!

    Jacopo

    January 26, 2017 at 5:23 am #738705
    Rikard

    Hi Jacopo,

    Thank you very much for the screenshots, I understand the problem now. Did you try with a different image to make sure there’s not a problem with your logo?

    Best regards,
    Rikard

    February 17, 2017 at 12:41 pm #748368
    jacopovals

    Hi!
    Problem solved by itself when I updated my Enfold theme version
    Thanks for your help

    Jacopo

    February 19, 2017 at 5:30 am #748949
    Rikard

    Hi,

    Great, glad you got it working and thanks for the feedback.

    Best regards,
    Rikard

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