Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • January 10, 2017 at 6:18 pm #731661
    savagebrands

    I’m using enfold theme with Avia page builder. I’m using Fullscreen Slider and I’ve found that when I’m saving changes in slider and then reopen it slides are doubled and in the middle there is slide with shortcode. And when I edit it again and save slides are multiplicating again. Though on front side i see only slides that I’ve added. Is it normal? can it be fixed somehow?

    January 11, 2017 at 7:44 am #731914
    Rikard

    Hey savagebrands,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 11, 2017 at 11:04 pm #732361
    savagebrands

    Ok I have created a temp user.

    January 12, 2017 at 7:29 am #732511
    Rikard

    Hi,

    Thanks for the details, though they seem to not be working. Could you check and verify please?

    Best regards,
    Rikard

    January 13, 2017 at 12:46 am #732900
    savagebrands

    Ok try this.

    January 13, 2017 at 8:32 am #733031
    Rikard

    Hi,

    Thanks, those details worked though I can’t actually see anything of value in the backend. Could you change the user profile to admin please?

    Best regards,
    Rikard

    January 26, 2017 at 4:54 pm #739030
    savagebrands

    Hello,

    User role is set to Administrator now. Please check Fullscreen slider at Home page for example.

    January 31, 2017 at 9:44 am #740539
    savagebrands

    Hi,

    So can you think about any solution for this issue?

    January 31, 2017 at 2:53 pm #740660
    Andy

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    If that does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    January 31, 2017 at 4:32 pm #740730
    savagebrands

    Hi,

    Thanks for answer. I’ve turned off all the plugins on my local version and it didn’t help. But when I changed theme back to parent it was ok.

    Problem was with custom shortcode block that I’ve created in child theme (totatlly different block). When I’ve added additional confition inside this block it started to work fine.

    Great thanks for help ;)

    Best regards

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Viewing 10 posts - 1 through 10 (of 10 total)
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