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For my WooCommerce products, the Description and Additional Information tabs has been “pushed down” and is full width of the page, and has pulled the variables down with it.
As an example, take a look at your demo site right here, and then take a look at this page. Note the Variables, Description and Additional Information tab section now take up the full width of the page.
My preferred layout would have the variable selection and the “sign up if we are out-of-stock” area under the short description and to the right of the images. Then have the Description and Additional Information tabs and text full width below everything else. See the screen shot attached – https://snag.gy/jzSrhZ.jpg
At first, I thought adding the plugin WooWaitlist (sign up if out of stock to be notified) may have been the issue, but when I deactivated the plugin, the same thing occurs.
Any suggestions? Thank you for your time and theme!
Hey spidercreations,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Also contact WooCommerce support about this.
Best regards,
AndyAndy,
Thanks for the reply. I’ve created a development environment for you to have access to. It is an exact duplicate of the site, except for no SSL and SSL turned off.I deactivated all plugins except WooCommerce. I’m using a child theme with custom CSS, and I also tried removing all of that. Same issue. Also tried to remove all the functions.php code that I added to the child theme. Same issue.
Thanks in advanced for taking a look. Access information provided.
Note that I have the Members Only plugin activated to ensure the site is NOT AVAILABLE without logging in since this is a development area and I can’t have it showing up as “live.”
(Yes, I will reach out to WooCommerce, but since your demo does not have it pushed over, wanted to check with you first.)
Hi,
you’re using an old version of WooCommerce, so please update at first. Deactivate your membership plugin to check if it’s causing this issue. Afterwards you can activate it again.
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
Andy
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