Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 4, 2017 at 7:18 pm #729583
    BeyondBOLD

    Made some new menu options, and they do not show up when I am not logged in.

    I re-installed wordpress and enfold as other threads had directed to eliminate issues, no change.

    here are screen shots
    Not Logged in

    Logged In

    any ideas on how to fix this are welcome!

    January 5, 2017 at 7:30 am #729759
    Rikard

    Hey BeyondBOLD,

    Could you post a link to the site in question so that we can take a closer look please?

    Best regards,
    Rikard

    January 5, 2017 at 6:16 pm #729993
    BeyondBOLD

    agentrising.com

    January 5, 2017 at 6:24 pm #729994
    Yigit

    Hi!

    Please flush cache in caching plugin you are using after making changes on your site and that should help.

    Regards,
    Yigit

    January 5, 2017 at 7:06 pm #730014
    BeyondBOLD

    We are not using any caching software at this time. We had wordfence cache, but that has been disabled for some time now.

    I’ll check on the host. will get back with you. thanks.

    • This reply was modified 7 years, 10 months ago by BeyondBOLD.
    January 5, 2017 at 7:47 pm #730041
    BeyondBOLD

    no caching software is being used.

    January 5, 2017 at 7:48 pm #730043
    Yigit

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Yigit

    January 5, 2017 at 7:57 pm #730049
    BeyondBOLD

    added to private

    January 6, 2017 at 7:11 am #730197
    Rikard

    Hi,

    Thanks for the details but I’m getting a 503 server error when trying to access the login page:

    Service Unavailable

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Not sure what’s going on there?

    Best regards,
    Rikard

    January 6, 2017 at 5:30 pm #730424
    BeyondBOLD

    must have been something going on with the host. I’m able to get in now.

    January 6, 2017 at 5:34 pm #730428
    Yigit

    Hi!

    I am unfortunately still unable to login. Please contact your hosting provider

    Cheers!
    Yigit

    January 6, 2017 at 5:36 pm #730429
    BeyondBOLD

    I will. thanks.

    January 6, 2017 at 5:40 pm #730431
    BeyondBOLD

    see private

    January 9, 2017 at 10:39 am #731035
    Andy

    Hi,

    we’re lots of moderators living all in different countries and time zones. Please remove any blocking for us.

    Best regards,
    Andy

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