Change the sender line in contact form - Support | Kriesi.at

Tagged: CONTACT FORM

Viewing 16 posts - 1 through 16 (of 16 total)

Author

Posts
January 2, 2017 at 7:09 pm #728722

Dee007
Participant

Right now once user is submitting the form the system is sending an email from: mydomain < (Email address hidden if logged out) >
this looks very spammy the way it is…
any way to change that to be just my email or better yet – my name+my email?

Thank you

January 2, 2017 at 10:31 pm #728768
Yigit
Keymaster
Hey Dee007,

Please add following code to Functions.php file in Appearance > Editor
```
add_filter('avf_form_from', 'avf_form_from_mod', 10, 3);
function avf_form_from_mod($from, $new_post, $form_params) {
    $from = " (Email address hidden if logged out) ";
    return $from;
}
```
Best regards,
Yigit
January 3, 2017 at 1:05 am #728800

Dee007
Participant

Hi
so I applied what you suggested

Before, I got one notification email telling me I got email sent via the website to (Email address hidden if logged out)
and the thank you email to the email I put under “What’s your email?” field in form.

Now it sends both the notification I got email sent via the website and the thank you for sending email to (Email address hidden if logged out) .

Not good.

January 3, 2017 at 11:24 am #728914

Andy
Inactive Moderator

Hi,

you could use a plugin like Contact Form 7, where you get way more options for this function.

Best regards,
Andy

January 3, 2017 at 6:46 pm #729104

Dee007
Participant

Hi Andy,
Are you saying Yigit solution isn’t a good one?
I rather not install extra plugins unless there is a very good reason to do that…

January 4, 2017 at 4:15 pm #729490

Andy
Inactive Moderator

Hi,

Enfold just uses WordPress default mail function, so nothing special. If this is not working for you, then you need to talk to your host about it or use another plugin with more options.
However, I’m not sure if I fully understand your problem.

Refer to: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

Best regards,
Andy

January 4, 2017 at 6:23 pm #729560

Dee007
Participant

Hi Andy,
My original problem –
In the”thank you” email the “from” line was: mydomain < (Email address hidden if logged out) >
I wanted it changed to just (Email address hidden if logged out)

The problem now –
As you can see in the attached link the original issue is still there + now BOTH emails are coming to me, as opposed to one of them coming to me and the other to the user. (same happened with your test, which I am sure you did not get an email response to, right?). this error makes me feel the code was not set properly…

The link you recommended isn’t relevant to my problem at all… + this is a basic functionality isn’t it? installing a plugin and formatting it all over again sounds a bit too much…

Please advise ASAP

thank you

D

January 6, 2017 at 5:07 am #730157

Dee007
Participant

Please follow up here ASAP https://kriesi.at/support/topic/contact-form-7-9/

thank you

January 6, 2017 at 7:27 am #730210
Ismael
Moderator
Hi,

Please replace the code with the following.
```
add_filter('avf_form_autoresponder_from', 'avf_form_autoresponder_from_mod', 10, 3);
function avf_form_autoresponder_from_mod($from, $new_post, $form_params) {
    $from = " (Email address hidden if logged out) ";
    return $from;
}
```
Best regards,
Ismael
January 6, 2017 at 7:28 am #730213

Ismael
Moderator

Hi,

Please test the function first then we’ll proceed to the next inquiry if it doesn’t work.

Best regards,
Ismael

January 6, 2017 at 8:43 am #730228
Dee007
Participant
First, I have to say that getting back to me now, after another one of your team told me to talk to my hosting – which I did AND install contact form 7 (twice!) – which I did, is VERY unprofessional. This is not the first or the 2nd or the 3rd time you guys are saying different things regarding the same issue.

You guys might not think about this I invested a lot of time following your advice – first in talking with my hosting for many times, then many many hours in trying to figure out how to handle the new contact form, contacting the support there and even posting in WordPress forums. I ended up creating a new thank you page due to the new contact form 7 limitations, which needed new copy, design etc.

This is very unprofessional on your end.
Why aren’t you guys in sync? Why isn’t the guy who knows the topic actually handling the issue?

Second – it is not relevant anymore but for the record – your code did not work. The thank you email never arrived (when I deleted your code it did arrive)

Please address my issue here https://kriesi.at/support/topic/contact-form-7-9/ and another (unrelated) open issue here – https://kriesi.at/support/topic/google-font-not-active-in-ie/ – ASAP.
I simply have to launch this website already and with your unexpected unavailability during the release of your new version + unexpected long holiday break +confusing/contradicting support advice I was not able to move fast enough and my paid support time is about to run out….
at this point I would like to mention Yigit as the one support rep who actually helped me in an extremely timely manner with consistent good guidance and advice. is there any way I can leave him a good review? or maybe write to your supervisor or something?
- This reply was modified 7 years, 10 months ago by Dee007.
January 11, 2017 at 4:30 am #731824

Ismael
Moderator

Hi,

We are very sorry for the confusion. We reviewed the inquiry and provided a modified function based on @yigit’s original suggestion. We also added a follow up reply in case the function didn’t work.

Please test the function first then we’ll proceed to the next inquiry if it doesn’t work.

Best regards,
Ismael

January 11, 2017 at 4:49 am #731827

Dee007
Participant

Honestly, I have worked with you and this form in great depth, and I can say with full confident that some of you (like @yigit and yourself) are amazingly knowledgeable and some of you seem to not know what they are doing and mainly send users to other places and sharing external links… I hope for your sake you will let these people go. They do WAY more damage than good.
And as mentioned before –

it is not relevant anymore but for the record – your code did not work. The thank you email never arrived (when I deleted your code it did arrive)

January 11, 2017 at 5:57 pm #732178

Yigit
Keymaster

Hi!

First of all, we are truthfully sorry for the inconvenience.
Usually there are multiple ways to solve the issues and we tend to come up with different solutions, that is why we are out of sync sometimes. Even though that provides our users more options to choose from, unfortunately, it may be a little time consuming to check these options for users.

We have great plans for 2017 such as welcoming new moderators to our forum for more manpower. Then hopefully we will be able to help you in a more timely manner.
Thanks for your understanding Dee!

And at the moment all of your threads are replied. If you have any other questions, please feel free to start new ones.

Best regards,
Yigit

January 11, 2017 at 7:55 pm #732268

Dee007
Participant

@yigit you are a rock start and Kriesi is lucky to have you!

January 11, 2017 at 8:01 pm #732274

Yigit
Keymaster

Hey!

Thank you for your kind words Dee, i appreciate it :)

I am closing this thread for now. Enjoy the rest of your day!

Cheers!
Yigit
Author

Posts

Viewing 16 posts - 1 through 16 (of 16 total)

The topic ‘Change the sender line in contact form’ is closed to new replies.