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Hi,
sorry I’m contacting you trough this form but i do not have purchase code anymore to enter the forum page.
I am the new owner of Phoenix Divers koh lanta thailand, and this is our website created with your theme:
http://www.phoenixdivers-kohlanta.comRecently, all of a sudden, all our layer WP Slider stop working if you browse the site by PC or mac.
By smartphone everything is fine.
Could you kindly help us?Thanks so much.
Daniele CominHey Phoenix Divers koh lanta thailand,!
You will need to have access into the purchase code and our forums, for us to be able to provide assistance for you ( and for you to also get updates ).
We do hope you understand.Thanks a lot
Best regards,
BasilisOf course I do understand that and that is why I wrote you.
But I bought this business with the website and the ex-owner does know anything about social and website, so impossible 100% to get back any code from the web designer who made it. (ex owner does not remember who did it, he was a friend of a friend)How can you help me?
here my number, in case
+66 992325319Thanks
DanieleHi!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Regards,
YigitSorry As I wrote you I have no contact with the developer and old owner does not too.
Of course I will not re-pay for a service I already got.
It sounds a bit strange that, if I’m using such a service, there is no way to get a support.
I do understand your issue about illegal file sharing but at this point I do not have solutions.I will try with Envato by the way
Thank you.
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