Viewing 20 posts - 1 through 20 (of 20 total)
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  • #726291

    This is a weird one. One page on our website loads like this:

    I’m not sure why this is happening. We’re running WordPress 4.7 and the latest versions of all our plugins.

    Here’s what I already tried:

    • Deactivating all plugins
    • Updating to the latest version of Enfold
    • Switching from using an Enfold Child Theme to using a pure Enfold parent theme
    • Deleting W3 Total Cache and all traces of it
    • Looking for errors via WP_DEBUG_LOG – nothing seen
    • Looking for errors via Firebug/Chrome Developer tools – nothing visible

    The problem is still reproducible despite this. I can’t quite figure it out – I’d appreciate your help.

    Thanks,

    Matt

    • This topic was modified 7 years, 4 months ago by Sarah.
    #726735

    Ok! So. I’m still not sure what is happening, but it’s definitely based on the character count in the title. I tried this string for example, as a test:
    aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

    It instantly fails. If I reduce the A madness to just this:
    aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

    It works.

    Can you guys reproduce this behavior on your end?

    • This reply was modified 7 years, 10 months ago by champlainconted. Reason: Last edit was incorrect
    #727576

    Hi,

    Sorry for the late reply!

    Sorry to hear that you are having issues. Can you please create a testing page where we can see the issue?

    Best regards,
    Yigit

    #729115

    Sure, see private content.

    #729711

    Hi,

    I’m sorry but the test page doesn’t exist and the previous one looks ok.

    Here’s the page that loads weird:
    http://champlainconted.com/programs/aec/cisco-certified-network-associate/

    Best regards,
    Ismael

    #742544

    Hi, just now noticed this. Please see private info below.

    #744662

    Hi,

    Thanks for noticing this issue. I have tested your page and checked on my installation as well. Long page name is not an issue and the theme works fine with long page names.

    This issue is happening on your installation because of a plugin conflict or a custom modification to the theme.

    If you hide the breadcrumbs on the page that has the long name it will work just fine.

    There isn’t enough space for the page name to fit in so due to a conflict with a plugin or custom modification it’s breaking the page.

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    #744669

    Hi Mod,

    My website at domain izily-travel.com suddenly changes letter font and it looks unnormal. Could you please check for me how it is like that?
    I dont know why, the same source code but today it automatically change the appearance in font.

    Regards,
    Nhan Ngo

    #744700

    I already found why the issue occurs. So I fixed it. It is my mistakes. Thanks!

    Nhan Ngo

    #745109

    Hi,

    Glad you got it sorted. Please open a new ticket if you have more questions, we are happy to help :)

    Best regards,
    Vinay

    #747621

    Please see the first post in this thread (blockquoted below), where I did those tests preemptively, knowing I’d be asked to do that. At the time, everything was fully up to date, WordPress, Enfold, plugins, etc. I even disabled plugins, stopped using a child theme, etc, etc. So unless something suddenly changed in WordPress 4.7.1 or 4.7.2 that fixed this, or Enfold changed in some way to fix this, I’m not sure why re-testing would heed different results. Plugins were eliminated and so was the child theme, so those were innocent as per my tests. Though, it is odd that you can’t seem to reproduce it. Anyway. I’ll see if I can revisit this in the future – workload is too high right now and I am able to circumvent this issue by avoiding massive page titles.

    In any case, thanks for looking into this.

    We’re running WordPress 4.7 and the latest versions of all our plugins.

    Here’s what I already tried:

    • Deactivating all plugins
    • Updating to the latest version of Enfold
    • Switching from using an Enfold Child Theme to using a pure Enfold parent theme
    • Deleting W3 Total Cache and all traces of it
    • Looking for errors via WP_DEBUG_LOG – nothing seen
    • Looking for errors via Firebug/Chrome Developer tools – nothing visible

    The problem is still reproducible despite this.

    #749777

    Hi!

    We checked the previous page with the issue and it looks fine.

    // http://champlainconted.com/programs/aec/cisco-certified-network-associate/

    We’ll keep the thread open. If you can recreate the issue, please do it in the previous test page (http://champlainconted.com/kriesiat/).

    Cheers!
    Ismael

    #801656

    Hi guys,

    I reproduced the issue in Chrome Version 58.0.3029.110 (64-bit) and Firefox 53.0.3 (32-bit), specifically in the test page you requested: http://champlainconted.com/kriesiat/. See the video I included for the Chrome reproduction proof. I also tried once more disabling the plugins and switching back to the core Enfold theme rather than a child, no difference. So I’ve restored the child theme and all plugins.

    Thanks,

    Matt

    #802871

    Hi,

    The test page doesn’t exist. Please re-create the issue on the test page so that we can inspect it.

    Best regards,
    Ismael

    #804199

    Yes, if you just click on this link, you’ll get a 404. It’s a page that’s only visible to admins. Please see the credentials in the Private Content section. Once logged in, this URL will no longer return a 404 – you’ll see the page. (In the previous reply I included a YouTube video proving that I reproduced the bug.)
    http://champlainconted.com/kriesiat/

    You’ll need to use the EDIT url directly to edit it, so I’ve included that too (the bug prevents access to the toolbar).

    • This reply was modified 7 years, 5 months ago by champlainconted. Reason: more info
    #805211

    Hi champlainconted,

    Are you getting any errors in your server log? If you would like to investigate the issue further, you need to enable debug

    And send us the logs. Which php are you running?

    Best regards,
    Victoria

    #805330

    PHP 7.0. Here’s what shows up in the logs – see the private section.

    #806964

    Hi champlainconted,

    All mb_* functions are provided by a PHP extension called Multibyte String, internal name mbstring

    You probably don’t have the extension active or installed. On most Linux distros you can install the package php-mbstring to install and activate this extension.

    It seems to be missing from the latest version of libapache2-mod-php7. To fix this install the php7.0-mbstring package:

    sudo apt install php7.0-mbstring

    You may need to restart Apache after this install.

    Best regards,
    Victoria

    #807013

    Problem solved. Thank you, Victoria!

    #807227

    Hi,

    We’re glad that the problem is solved!

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/

    We’d also appreciate it if you can take a moment to review our theme if you haven’t already. https://themeforest.net/downloads

    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you.

    Thank you for using Enfold!

    Sarah

Viewing 20 posts - 1 through 20 (of 20 total)
  • The topic ‘One page loads without its content (header's there, not much else)’ is closed to new replies.