Text Editor Problems - Support | Kriesi.at

Tagged: editor

Viewing 13 posts - 1 through 13 (of 13 total)

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Posts
December 15, 2016 at 5:10 pm #724934

Amigs
Participant

Hi Support Team

We have some problems with the text editors. The text looks total differeent on the frontend as in the admin view, all the blank lines disaper etc.

Exemple: https://www.atcarolines.ch/faq-2/

Looks in the admin edtitor: https://www.dropbox.com/s/nlipzu55k1xy16v/Screenshot%202016-12-15%2016.09.52.png?dl=0

So could you help me, that ich looks like in the admin editor.

All the best, Pascal

December 15, 2016 at 5:15 pm #724936

Yigit
Keymaster

Hi Pascal!

You are currently using an older version of the theme. Please update Enfold to the latest version 3.8.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

Regards,
Yigit

December 16, 2016 at 11:03 am #725242

Amigs
Participant

Hi Yigit

I update now to the 3.8.4 and delete the cache but with no impact of the text problem. Looks total different between admin editor an the frontend.

Could you pls take a look?

All the best, Pascal

December 16, 2016 at 2:03 pm #725305

Yigit
Keymaster

Hi,

Advanced Layout Builder loads fine on my end. Also, it seems like you are still using the older version of the theme.
We need to see the issue in case you had issues and reverted to the older version.

Best regards,
Yigit

December 16, 2016 at 3:19 pm #725359

Amigs
Participant

Hi Yigit

OK, i update now realy and still not work.

Cheers, Pascal

December 16, 2016 at 3:32 pm #725372

Yigit
Keymaster

Hi!

Can you please post a screenshot of the issue you are seeing? It does work totally fine on my end.
Also, please try to login to your site on incognito mode with the logins you provided for us.

Best regards,
Yigit

December 16, 2016 at 3:45 pm #725382

Amigs
Participant

Hi

It should look like: https://www.dropbox.com/s/nlipzu55k1xy16v/Screenshot%202016-12-15%2016.09.52.png?dl=0, with all the empty lines and paragraphs.

and it looks https://www.dropbox.com/s/8m4k8r1iarevm1s/Screenshot%202016-12-16%2014.42.46.png?dl=0

Cheers, Pascal

December 20, 2016 at 12:16 pm #726520

Amigs
Participant

Hi Yigit

Still not work :-)

All the best,
Pascal

December 20, 2016 at 3:59 pm #726600
Yigit
Keymaster
Hi,

Can you please try adding following code to functions.php file in Appearance > Editor
```
remove_filter( 'the_content', 'wpautop' );
remove_filter( 'the_excerpt', 'wpautop' );
```
Best regards,
Yigit
December 20, 2016 at 4:56 pm #726655

Amigs
Participant

Hi Yigi

I change it, but no impact.

All the best,
Pascal

December 24, 2016 at 1:21 am #728084
Yigit
Keymaster
Hi,

Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child themes style.css file:
```
.av_textblock_section p {
    margin: 15px 0;
}
```
Best regards,
Yigit
January 9, 2017 at 10:44 am #731037

Amigs
Participant

Hi Yigit

Fine, it works :-)

All the best,
Pascal

January 9, 2017 at 2:19 pm #731135

Rikard
Keymaster

Hi Pascal,

Great, glad we could help :-)

Please let us know if you should need any further help on the topic.

Best regards,
Rikard
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