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  • December 13, 2016 at 6:46 pm #723907
    Kieran Begley
    Guest

    Hi,

    I currently cannot access my “proof of purchase” in order to create a login and ask a question on your blog so I figured this is the only way I can reach out at this point. I have full access to my WordPress (with Enfold theme). My issue is that I made updates to a portfolio item but had a very different tabs open during the editing process. After I was finished with an extensive overhaul of the portfolio item, I accidentally saved the original version, thus losing all of my work. I followed the directions on a previous blog that mentioned this issue by adding code to the bottom of the functions-enfold.php file so that I can access revision history, but that did not work. I understand that you might not be able to provide technical support, but if you could help me create a login account and/or pass this along to a technical assistant, I would greatly appreciate it!

    Thanks,

    Kieran Begley
    845-629-5149

    December 13, 2016 at 9:31 pm #723979
    Yigit

    Hi Kieran!

    Thank you for contacting us!

    Please refer to this post – https://codex.wordpress.org/Revision_Management or contact your hosting provider and request a recent backup.

    You would need a valid purchase to register to our support forum to start new threads regarding the issues you are having. We only provide full support to our registered users.

    Let us know if there is anything else we can do to help.

    Best regards,
    Yigit

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