Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • December 12, 2016 at 10:04 pm #723405
    mattnystrom

    To whom it may concern,

    I recently purchased another copy of your enfold theme to convert a client’s old wordpress site. While attempting to recreate the pages I have been unable to get the advanced page editor to work. It either gives me the spin wheel of death, won’t switch from the default editor, or doesn’t save or show the changes I make when it does appear to be working.

    I have the latest enfold version installed and am at a loss.

    Any assistance would be greatly appreciated

    Matt

    December 14, 2016 at 3:17 pm #724297
    Yigit

    Hey Matt!

    Can you please update Enfold to the latest version 3.8.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/?
    There was a PHP7.1 related issue and we fixed it with this update.

    Best regards,
    Yigit

    December 16, 2016 at 7:17 pm #725523
    mattnystrom

    Hello Yigit,

    Thank you for your quick response.

    I’ve updated to 3.8.4 and the page builder is still broken. Any assistance would be appreciated.

    December 16, 2016 at 9:07 pm #725539
    Basilis

    Hi!

    Can you please do the following

    Enable Avia Layout Builder Debug

    let us know if it will work.

    Thanks a lot

    Cheers!
    Basilis

    December 16, 2016 at 9:10 pm #725542
    Yigit

    Hey!

    Please try de-activating all active plugins and flush browser cache – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
    If that too does not help, please post FTP logins here privately as well so we can look further into the issue

    Cheers!
    Yigit

    December 16, 2016 at 10:20 pm #725566
    mattnystrom

    I’ve made both attempts at correcting the issue with the plug-ins, cache, and additional code to the functions.php

    I am still having the same issues with the theme’s page builder. I’ve included my ftp information and wp-login credentials

    December 16, 2016 at 10:31 pm #725568
    mattnystrom

    Please notice that when editing a page or creating a new one, you can’t jump back an forth from the default editor to the advanced layout editor as well as save advanced editor content.

    December 18, 2016 at 9:49 pm #725908
    mattnystrom

    Just wanted to follow up on the page builder issue and see if there was any solution to using your theme on this website.

    December 18, 2016 at 11:54 pm #725925
    Yigit

    Hey!

    Can you please try adding following code to wp-config.php file near top and check if that helps?

    
define('CONCATENATE_SCRIPTS', false);

    FTP logins did not work for me

    Regards,
    Yigit

    December 20, 2016 at 5:00 am #726395
    mattnystrom

    This did not work either. The FTP needs to be a secure SFTP to log in

    December 22, 2016 at 7:08 am #727405
    mattnystrom

    Hello Yigit,

    I wanted to follow up and see if the FTP information worked. Please let me know what I can do to fix this issue. I’ve never had issues with your theme on the other sites I’ve purchased it for. I would hate to have to delete the entire site, just to start over with the page builder.

    Regards,
    Matt

    December 24, 2016 at 12:20 pm #728130
    Andy

    Hi,

    are we allowed to temporarily deactivate all your plugins? I still think this issue is caused by a conflict with a plugins.

    However, also there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.