Viewing 21 posts - 1 through 21 (of 21 total)
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  • #723201

    Hello.
    The avia layout builder is not working. Just nothing happens when button clicked.

    I installed a fresh wordpress site
    with the latest enfold theme just downloaded
    no plugins
    cache cleared
    tried with different users
    different browsers
    deletet entire site and reinstalled wordpress (but not upgraded) this time to see if it works – no

    So can you please assist, to make the advanced layout builder work.

    Installed the same thing yesterday to another new site and everything worked just fine… even with a bunch of plugins.

    Not sure how to create a temp login. Please assist. Thank you.

    #723275

    Hey!

    Please go to Users > Add New and create a new user with Administrator role. You can use (Email address hidden if logged out) as email but please post credentials here privately so any available moderator can look into it.
    After we check your site, you can remove that user :)

    Best regards,
    Yigit

    #723305

    I have the Temp User Details attached privately

    #723450

    any luck?

    #723612

    Hi,

    Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    #723840

    No it did not change anything, unfortunately. neither advanced Builder nor normal field is accessable (writable).
    Please can you assist.

    #723841

    Hi!

    Can you please post FTP logins here privately as well?

    Cheers!
    Yigit

    #723865

    already did find them below again. in Privat Contact

    #723867

    Hey!

    Those are WordPress admin logins. We need access to your server to add following code to wp-config.php file near top

    define('CONCATENATE_SCRIPTS', false);

    You can do it as well :)

    Best regards,
    Yigit

    #723869

    anything to do with the folder “wp-content”> “uploads” > “dynamic_avia” ?
    it it are 2 files enfold.css and index.php
    Index.php states the file date is from yesterday though I reinstalled enfold today ?

    #723873

    ah ok. so I put the code line above …just before

    define(‘DB_NAME’, ‘samielcarolina_com’);

    but no change.

    #723876

    Hey!

    You can add it after PHP opening tag :)

    Best regards,
    Yigit

    #723881

    no change still.

    #723884

    Find FTP below… please assist. Thank you.

    #724055

    OK So I won’t be able to use enfold at all. Very unfortunate. But nothing seems to work.

    #724059

    Hi!

    We are aware how frustrating this is for you however we have passed your credentials to our devs already and they are looking at the issue.
    Issue seems to be specific to certain configurations.

    Once we figure out the issue, we will update you on this thread. Please kindly wait to hear from us.

    Regards,
    Yigit

    #724062

    Hi!

    Our devs have fixed the issue. It was PHP7.1 related. We will release an update within few hours :)

    Best regards,
    Yigit

    #724200

    It still does not work. Move back to php 7.0.14, elements buttons on top of editor are now working, but avira editor still not loading

    #724232

    Hi!

    You need to make sure that version 3.8.4 is installed, once it was approved by themeforest. It will probably be available within the next few hours ;)

    Cheers!
    Kriesi

    #724270

    Oh awesome guys for the great support!!! I see it does work now! I am not a developer and wouldn’t have been able to do php related changes. Thank you so much. I will get the 3.8.4. installed then whenever it is ready!

    #724273

    Hi!

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Regards,
    Yigit

Viewing 21 posts - 1 through 21 (of 21 total)
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