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  • December 7, 2016 at 6:19 pm #721634
    Stanislav Procházka
    Guest

    Hi, Kriesi,

    Two days ago I purchased a template Enfold by Kriesi, because I thought
    the license for using the same template I bought a year ago has expired.

    I reinstalled the project, but I couldn’t use the new template and then
    I found out the problem was elsewhere – related to auto-install.

    You can verify the above facts based on my account information.

    I would like to ask for a refund on the newly purchased template.

    December 7, 2016 at 6:57 pm #721652
    Yigit

    Hey Stanislav!

    Thank you for contacting us!

    Since download and purchase processes are managed by Envato/ThemeForest, they are the ones who should give you a refund for the extra theme. Please contact Envato support.

    If you have any theme related questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum :)

    Regards,
    Yigit

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