Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • December 2, 2016 at 12:23 pm #719629
    beenee

    I made a mistake, not making a backup of Database and page befor updating. Now I’m prety lost:
    http://dev.intactsec.com/
    Warning: require_once(config-templatebuilder/config.php): failed to open stream: No such file or directory in /home/shawnc11/public_html/dev.intactsec.com/wp-content/themes/enfold/functions.php on line 446

    Fatal error: require_once(): Failed opening required ‘config-templatebuilder/config.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/shawnc11/public_html/dev.intactsec.com/wp-content/themes/enfold/functions.php on line 446
    Line 446 (functions.php): require_once( ‘config-templatebuilder/config.php’ ); //templatebuilder plugin

    I’d appreciate any help that gets me in the right direction, pretty please…!!!!

    S.

    December 2, 2016 at 5:17 pm #719828
    Nikko

    Hey Stefan,

    Please give us ftp access, so we can check the files and help you restore it, also please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    December 2, 2016 at 8:19 pm #719873
    beenee

    Hi Nikko,
    thanks for that!
    You have all permissions as requested!
    Login Screen is not accessible anymore :-(
    Best regards
    Stefan

    PS.: Would you need the DB cedentials? Let me know pls.

    December 2, 2016 at 11:01 pm #719907
    Nikko

    Hi,

    I have checked your site and some files from the Enfold theme have been lost, and it should be fixed now. Let us know if everything is good . :)

    Best regards,
    Nikko

    December 3, 2016 at 12:30 am #719948
    beenee

    Nikko, you are a top ace star and saved my life today :-)
    Thank you so much!!!

    Best regards
    S.

    December 3, 2016 at 1:01 am #719969
    Nikko

    Hi S,

    Glad we could help :)
    We really appreciate it if you rate our theme on themeforest. Thank you for using Enfold :)

    Best regards,
    Nikko

    May 27, 2019 at 11:21 am #1104484
    beenee

    Ticket can be closed! Issue solved through Nikko. Thanks!

    May 27, 2019 at 4:28 pm #1104546
    Nikko

    Hi beenee,

    You’re welcome and thanks for using Enfold :)
    Just forgot to close before XD

    Best regards,
    Nikko

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Database issue after update’ is closed to new replies.