Hi,
I have a new client in my server who bought Enfold, I want to ask for theme support but it seems that somebody else – the developer who made the web – is registered with the purchase code I have.
¿How can I ask for support?
problem: layerslider is suddenly pointing to “https//…” images, but we are not using any SSL plugins and the site is not HTTPS.
Hi Oriol!
Thank you for contacting us!
Please register to our support forum here – https://kriesi.at/support/register/ and then start a thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/. Please attach temporary admin logins in your thread so we can look into the issue.
Best regards,
Yigit
That was exactly what I wanted to do, but this is what your form is telling me: “SORRY, BUT THAT ITEM PURCHASE CODE HAS ALREADY BEEN REGISTERED WITH ANOTHER ACCOUNT. PLEASE LOGIN TO THAT ACCOUNT TO CONTINUE, OR CREATE A NEW ACCOUNT WITH ANOTHER PURCHASE CODE.”
Also, please, I don’t want the url of my client in the forum, ¿Could you please hide it? Thanks a lot.
Hi!
I edited your post and moved your content into private content field. If there is any information you would like to share privately, please use that field in future. Also, please see private content field below
Cheers!
Yigit
Thanks Yigit! :-)