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  • November 28, 2016 at 11:48 pm #718053
    BrittS

    I have updated my theme, it says “No Updates available. You are running the latest version! (3.0.2)”. The logo element still does not show up. What should I do?

    It should be right below the Industry Partners circle.

    Thanks.

    November 30, 2016 at 4:14 pm #718850
    Vinay

    Hey BrittS,

    Please deactivate all active plugins and check if the partner logo element appears.

    To update the theme please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    If you still have an issue we need to take a closer look Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

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