Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • November 28, 2016 at 8:29 pm #717954
    charlotteraboff

    Hi,
    http://www.coolbudgethotels.com/
    I am using a plugin that has been working before but after I updated the plugin and or installed the child theme the Mappress is not working- it can not locate the address on the map.

    http://wphostreviews.com/product/mappress
    The plugin creator say” that II have to deactivate the API loading in my theme. – A theme or plugin on the site is including the API multiple times”
    I have deactivated all plugins and no difference so do you have any suggestions?

    Thanks
    Charlotte

    November 28, 2016 at 8:33 pm #717956
    Yigit

    Hey Charlotte :)

    Pleasse go to Enfold theme options > Google Services and remove API key and check if that helps.

    Cheers!
    Yigit

    November 28, 2016 at 8:39 pm #717958
    charlotteraboff

    Thanks for your quick reply Yigit but I haven´t added any API key in the Google Services field.

    I have only added an API key in the settings for the plugin.

    Cheers
    Charlotte

    November 28, 2016 at 10:58 pm #718030
    Basilis

    Hey!

    Can you try install a plugin called ” Clean Transients ” and try clean everything and let us know if it will work after?

    Regards,
    Basilis

    November 29, 2016 at 8:49 am #718127
    charlotteraboff

    Hi Basil,

    Thanks.
    I have done that now but the Mappress plugin is still not working… What to do now?

    There are currently 21 transients (38 records) in the database. 1 transient has expired.
    Clear Expired Transients
    4 expired transient records were cleared on Tuesday, 29th November 2016 at 07:46.

    November 29, 2016 at 8:50 am #718128
    charlotteraboff

    If you want to have a look I have added a admin login

    November 29, 2016 at 12:53 pm #718206
    charlotteraboff

    The Mapress plugin was working before I installed the child theme.

    November 29, 2016 at 3:28 pm #718272
    Yigit

    Hi,

    Can you please try removing API key from plugin and inserting it in Enfold theme options and check if that makes any difference?
    I am not familiar with the plugin you are using. Can you please elaborate on the exact issue and how we can reproduce it?
    Also, could plugin author provide more insight on what could be causing the issue?

    Best regards,
    Yigit

    November 29, 2016 at 3:47 pm #718291
    charlotteraboff

    Hello Yigit,

    I have tried that now but then the plugin ask for the API key…

    The plugin creator asked me to disable all plugins and change to Enfold ordinary theme which I did but that did not help either.
    I updated the plugin and at the same time I change to the child theme but I still can´t figure out what has created the problem.
    When I enter an adress the plugin does not find it on the map, or just reloads the page so the maps fields are not open anymore.

    The plugin creator just asked me to disable the plugins and change back to ordinary enfold theme

    So strange, because I created over hundreds maps before on this website with the plugin and no problem…

    Mapress error

    November 29, 2016 at 3:48 pm #718292
    Yigit

    Hi,

    Can you please try switching to one of the default themes and check if that helps? If it does, issue must be related to plugin and not the theme :)

    Best regards,
    Yigit

    November 29, 2016 at 3:52 pm #718296
    charlotteraboff

    Hello again,

    I have tried that now but still error…not the same because now the map shows my current location..

    So it can’t be the child them :) still frustrating though…

    November 29, 2016 at 3:53 pm #718298
    Yigit

    Hey!

    In that case i am afraid plugin author needs to look into the issue :/

    Regards,
    Yigit

    November 29, 2016 at 3:58 pm #718302
    charlotteraboff

    Ok, thanks anyway..

    November 29, 2016 at 3:59 pm #718304
    Yigit

    Hey!

    You are welcome! Let us know if there is anything else we can do to help!

    Cheers!
    Yigit

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Viewing 14 posts - 1 through 14 (of 14 total)
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