Viewing 12 posts - 1 through 12 (of 12 total)
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  • November 18, 2016 at 11:07 am #713924
    benbuckley

    Hi i am using enfold which is awesome. Everything was working fine until as i was uploading an image my internet stopped and interrupted the process and it gave an error. From that point no images are uploading properly and i get the same error each time.

    error

    I am not good at coding or anything so if you could give me some simple instructions of ways i solve it i would be grateful.

    Thankyou

    • This topic was modified 8 years ago by benbuckley.
    November 19, 2016 at 6:00 am #714254
    Rikard

    Hi benbuckley,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 19, 2016 at 6:13 am #714258
    benbuckley

    Hi,

    Thankyou

    The login details are below

    November 22, 2016 at 5:02 pm #715433
    Nikko

    Hi!

    You forgot to include the username, please check.

    Regards,
    Nikko

    November 23, 2016 at 9:02 am #715780
    benbuckley

    sorry the username is below

    November 23, 2016 at 11:16 am #715824
    Nikko

    Hey!

    Thanks I’ve tested it and it uploads successfully using small images but uploading large ones have this error:
    Failed to load resource: the server responded with a status of 500 (Internal Server Error) yourwebsite/wp-admin/async-upload.php
    It seems there is a memory exhaustion, please refer to wordpress codex on how to increase memory limit: https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP if that doesn’t work try contacting your host to increase the memory limit.

    Best regards,
    Nikko

    November 25, 2016 at 1:26 pm #716815
    benbuckley

    Hi,

    What do you consider a large image? None of my images are above 1mb. The images i posted that were crashing were 100-500kb?

    The images all load with the other free themes i tested them. It only happens with enfold.

    Right now the past 5 images i uploaded and all failed with the same error as above.

    My current memeory limit is 128 MB

    Am i missing something, as i said this is the third site i built using enfold. It happened as my interent crashed in the middle of loading an image. After that error this began to happen to every image bar a few.

    November 25, 2016 at 3:41 pm #716895
    Nikko

    Hey!

    I was also uploading an image which is 200+ kb in size. I have added this code at the bottom of your functions.php and it seems to be working properly now:

    add_filter( 'wp_image_editors', 'change_graphic_lib' );
function change_graphic_lib($array) {return array( 'WP_Image_Editor_GD', 'WP_Image_Editor_Imagick' );}

    Let us know if it works on your end. :)

    Cheers!
    Nikko

    November 25, 2016 at 6:26 pm #716984
    benbuckley

    Thank so much for helping out ill check it and get back to you.

    November 25, 2016 at 7:24 pm #717001
    Nikko

    Hey!

    You’re welcome. We’ll leave this thread open until you confirm it’s working properly :)

    Cheers!
    Nikko

    November 26, 2016 at 5:58 am #717132
    benbuckley

    Yes Whatever you did works very well now. Thanks so much for taking the time and resolving my issue. Really happy now. Thanks!!

    November 26, 2016 at 11:03 am #717183
    Nikko

    Hi,

    Glad we could help!
    We really appreciate it if you rate our theme on themeforest.
    Thank you for using Enfold :)

    Best regards,
    Nikko

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