Viewing 10 posts - 1 through 10 (of 10 total)
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  • #711632

    Any Avia element that incorporates the text editor can’t be saved because when you start to type, the Save button disappears and doesn’t return no matter what or where you click. Command S doesn’t work either. Please help, I’ve set aside today to finish a website for a big presentation tomorrow and now I can’t edit any of my text boxes!!

    #711644

    Hey CatherineTurner!

    Please disable any other active plugins and give it a try again?
    I thta does not work, please ask your hosting provider to increase the php memory limit to 256M and let us know if that will work.

    Thanks a lot

    Cheers!
    Basilis

    #711654

    No luck. Deactivate all plugins. Cleared cache, refreshed. I had already increased the memory limit in order to do the theme install and I confirmed that it is at 256M. Still no save button. I am using iOS and don’t have access to a computer with a harddrive. Could that be it? The save button appears and works for all element EXCEPT any that have the visual text editor. As a workaround for the meeting, I’m switching to the Twenty Sixteen theme to make my edits, then switching back to Enfold to see what it looks like, but that’s a royal pain.

    #711655

    Also, the save button is there and works until I activate the text editor window, then it disappears.

    #711670

    Scratch the workaround of switching between themes. Doesn’t work. What else should I try?

    #711678

    Few things. The issue is new. Text blocks I’ve edited before are uneditable/unsave-able. I’ve tried editing on different computers, in different browsers, even across different hosts. I have my old site on Host Gator and my new site on Blue Host. What’s up. Did you guys or WordPress do an update recently?

    #711743

    Hi!

    Can you give us a temporary admin access? so we can inspect further. You can post it in the “private content” section when you reply.

    Regards,
    Nikko

    #711963

    Hi Nikko. Yes, see private info for the logins. I’ve been thinking about what has changed since I did my last round of edits and I’ve come up with iOS version 10.1 which came out on Nov 7th. I have several tablets but no desktop. That might explain it.

    #712126

    I’ve borrowed a laptop so you can close this thread if you want. Not the perfect solution but… workable :)

    #712301

    Hi!

    I’m very sorry you have to do that, I have tested in an ipad, and the save button disappears while typing because of the keyboard but when you hide it after typing the save button should still show up.

    Best regards,
    Nikko

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