Tagged: 

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • November 11, 2016 at 6:33 am #711003
    kazeko

    Thank you for your theme. I love it.

    I use enfold embeded contact form. The thank you mail which I put on auto responded text is delivered to not the person who sent message but admin e-mail address. The thank you mail should be delivered to the message sender’s e-mail. Of course the contact form include the person’s email address.

    I add to the following code in function.php, but it didn’t work. (thank you mail was not delivered). 

    add_filter('avf_form_autoresponder_from', 'avia_change_autoresponder_from', 10, 3);
function avia_change_autoresponder_from($from, $new_post, $form_params){
	$from = $new_post['2_1'];
	return $from;
}

    How can I fix the problem?

    November 11, 2016 at 10:46 am #711053
    Nikko

    Hey Ayumi,

    Can you remove the code and please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    November 16, 2016 at 5:27 am #712750
    kazeko

    Nikko,
    Thank you for your reply. Please check our web site.

    Thanks in advance.

    November 18, 2016 at 2:28 pm #714021
    Andy

    Hi,

    please check out this here: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Best regards,
    Andy

    November 19, 2016 at 8:33 am #714308
    kazeko

    I did check out the page before I post it.
    My problem is not simply that the system can not send e-mail.
    I can receive mail for administrators. However, thank you mail for a sender form contact form isn’t delivered correctly. Thank you mail is delivered to administrators.

    November 22, 2016 at 10:33 am #715194
    kazeko

    You said that you would take a look at my backend.　Have you tried logging in with administrator account? If you do not log in anymore, can I change the password? Please tell me progress on solving this issue.

    November 22, 2016 at 3:20 pm #715339
    Andy

    Hi,

    try this code instead:

    add_filter('avf_form_autoresponder_from', 'avia_change_autoresponder_from', 10, 3);
function avia_change_autoresponder_from($from, $new_post, $form_params){
$from = " (Email address hidden if logged out) ";
return $from;
}

    If it does not work for you, then I would give Contact Form 7 plugin a try.

    Best regards,
    Andy

    November 24, 2016 at 4:59 am #716239
    kazeko

    Thank you for your reply. I tried the code, but it didn’t work.
    Do I need to change ” (Email address hidden if logged out) ” ? When I tried, I didn’t change it.

    November 25, 2016 at 1:46 pm #716831
    Andy

    Hi,

    of course you need to change it. Adjust the email address as needed.

    Best regards,
    Andy

    November 27, 2016 at 9:30 am #717401
    kazeko

    Thank you for your reply!

    November 27, 2016 at 11:38 am #717411
    Basilis

    Hi!

    Please feel free to create a new ticket, if you need something else.

    Thanks a lot

    Cheers!
    Basilis

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Contact form problem – Thank you mail isn't delivered to the sender’ is closed to new replies.