-
Posts
-
On our website, the MP3 icon has a red diagonally striped band that covers the > for starting the audio. We are using Enfold’s built in audio player. This problem is recent. Here is one of the pages where this issue is visible https://www.ravenfoundation.org/lessons-hitlers-rise-power-interview-dr-robert-ericksen/ Our tech has tried all solutions listed in the Forum, but nothing has resolved the issue. Help!
Thank you!
Hi SuzanneRossRF,
WordPress login details are not working, could you check/verify please?
Best regards,
RikardHi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue.
Best regards,
AndyTheme updated, but MP3 control icon still not right. You can see the problem on this page – https://www.ravenfoundation.org/lessons-hitlers-rise-power-interview-dr-robert-ericksen/ Please correct this ASAP.
Hey!
Pelase add the follwoing to the custom CSS, until there is an update
div .mejs-controls .mejs-horizontal-volume-slider .mejs-horizontal-volume-total { display: none; }
Thanks a lotRegards,
BasilisMy tech already tried the solution you recommended and it didn’t work. He repeated the process but still no change. Please continue to work on this. Thanks!
Hi,
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
Also please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
Best regards,
Andy
- The topic ‘MP3 icon hides the audio controls.’ is closed to new replies.