Viewing 13 posts - 1 through 13 (of 13 total)
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  • November 1, 2016 at 3:58 pm #706764
    newebworks

    Hi
    I have 3 sites running the Enfold theme and am having problems applying the theme updates from within wordpress. One of the sites will update no problem. However 2 of them just hang during the update. I can apply the update manually via FTP however this is a pain and i’m wondering how i can resole the issue.
    Thanks

    • This topic was modified 8 years, 2 months ago by newebworks.
    November 2, 2016 at 8:18 am #706997
    Rikard

    Hey newebworks,

    Please try the following plugin in order to clear WordPress transients: https://wordpress.org/plugins/artiss-transient-cleaner/. If that doesn’t work then please post admin login detail in private so that we can have a closer look.

    Best regards,
    Rikard

    November 2, 2016 at 3:16 pm #707140
    newebworks

    I tried the plugin suggested and same thing happens, I’ve attached the login credentials in private for one of the sites.

    November 2, 2016 at 3:26 pm #707146
    Yigit

    Hi!

    I was trying to update the theme however it got stuck in maintanence mode. Sorry about that. Can you please post FTP logins here privately as well?
    Issue seems to be database related. WordPress update is not being applied as well. Have you checked in with your hosting providers?

    Best regards,
    Yigit

    November 2, 2016 at 9:02 pm #707353
    newebworks

    Hi

    I have been able to update the core WordPress theme and all plugins, it just seems to cause issues when i update the theme, like i say i can do this manually via ftp but its just a pain and wanted to try and resolve it going forward. I’ve attached FTP details below.

    November 4, 2016 at 10:57 pm #708459
    newebworks

    Is there any progress with this?

    November 4, 2016 at 11:13 pm #708461
    Basilis

    Hi!

    Can you please install plugin ” Opimisze Database ” give it a try and let us know if that will help?

    Thanks a lot

    Regards,
    Basilis

    November 5, 2016 at 12:35 am #708477
    newebworks

    Sorry which plugin do you mean, i searched for that and nothing came up.

    November 8, 2016 at 7:16 am #709621
    Nikko

    Hi,

    It’s really hard to pinpoint what is causing the issue, I think enabling wordpress debugger can help us with it (check here for more info: https://codex.wordpress.org/Debugging_in_WordPress )

    Can you go to wp-config.php and find this code:

    define('WP_DEBUG', false);

    please replace it with:

    define( 'WP_DEBUG', true );

define( 'WP_DEBUG_LOG', true );

define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

define( 'SCRIPT_DEBUG', true );

    after saving this, try to update the theme, if there’s a problem it will generate an error_log file which would can be found in the same folder as wp-config.php file (might need to reload the folder to see), let us know if it generates the file then post the content here, it might help us resolve this issue.

    Best regards,
    Nikko

    November 15, 2016 at 2:46 am #712292
    newebworks

    Hi

    Thanks i added the code to the config file and it created the log file

    [15-Nov-2016 00:39:25 UTC] PHP Warning: Error while sending QUERY packet. PID=88902 in /home/steveril/public_html/wp-includes/wp-db.php on line 1868
    [15-Nov-2016 00:42:39 UTC] PHP Warning: Error while sending QUERY packet. PID=89499 in /home/steveril/public_html/wp-includes/wp-db.php on line 1868

    Still no luck updating the theme.

    Thanks

    November 15, 2016 at 5:11 am #712311
    Nikko

    Hey!

    Try to use this db optiming plugin: https://wordpress.org/plugins/wp-sweep/ you can find instructions on how to use it here: http://www.wpbeginner.com/plugins/how-to-clean-up-your-wordpress-database-for-improved-performance/

    If this still is not working can you try to ask your host to increase max_allowed_packet. Hope this helps.

    Best regards,
    Nikko

    December 16, 2016 at 5:38 am #725158
    newebworks

    Hi

    I have ran the wp-sweep and this did not resolve the issue. I asked my host to increase the max allowed packets, they now read the following;

    ……………………
    post_max_size=240M
    upload_max_filesize=240M
    ……………………
    memory_limit=256M
    ……………………

    However the issue still continues, I have just upgraded to WP 4.7 and all plugins without a problem. I then tried the theme again by going to Enfold and update theme. The process starts and then Enabling maintenance mode before getting stuck at the update.

    Again, i have 3 sites running the Enfold theme. 1 site i have been able to upgrade the other 2 just hang.

    Thanks
    Stuart

    December 20, 2016 at 9:03 am #726477
    Ismael

    Hi,

    Again, i have 3 sites running the Enfold theme. 1 site i have been able to upgrade the other 2 just hang.

    Are they running on the same hosting? We are not really sure why it’s not working but there’s a chance that it’s an issue with the server configuration. Please try to update the site manually for now.

    I have ran the wp-sweep and this did not resolve the issue. I asked my host to increase the max allowed packets, they now read the following;

    I don’t think they set it correctly. It is a mysql settings.

    // http://stackoverflow.com/questions/5688403/how-to-check-and-set-max-allowed-packet-mysql-variable

    Best regards,
    Ismael

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