Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 29, 2016 at 4:47 pm #705554
    Lynchie30

    Hi there,

    In the process of redesigning the website of the charity that I work for. I’ve got the theme setup on my domain temporarily to play around with the settings before switching everything over to their domain.

    I’ve downloaded and installed The Event Calendar, but seem to be getting “avia_transparency_logo” and “avia_transparency_logo” appearing under the Venue and Organiser sections. I’ve searched Google high and low for a fix to this but can’t seem to find anyone else mentioning the issue.

    Any chance that you could help out here? I’ve included a link in the private content.

    – Adam

    October 29, 2016 at 6:39 pm #705575
    Jordan

    Hey Lynchie30,

    Thanks for reaching out to us!

    Could you also please provide us with administrator login credentials to your WordPress dashboard so that we can have a closer look at the element in question. You can place the information in the private data section of your reply.

    Best regards,
    Jordan

    October 30, 2016 at 4:42 pm #705828
    Lynchie30

    Thanks Jordan. Just created a username for you now and included it in the Private Content.

    November 1, 2016 at 9:48 pm #706865
    Nikko

    Hi,

    Can you try to do the following things and check if the issue is fixed in every step:

    1. Deactivate all plugins except Events Manager
    2. Re-install Events Manager
    3. Use default theme like twentysixteen and check if the issue still persists

    Let us know if one of the steps solved the problem, if not we would like to request for ftp access.

    Best regards,
    Nikko

    November 6, 2016 at 11:37 pm #708979
    Lynchie30

    Hey Nikko. I have tried all of these items and still getting the same issue. I have also found that I am unable to upload specific images to Media with this theme installed, but things on the site are fine when I deactivate the theme. I’ve tried on the domain of the actual site that this will be live on too with the same issues.

    Is there anything that you’re able to do?

    November 7, 2016 at 2:39 pm #709219
    Nikko

    Hey!

    Can you let give details regarding images that can’t be uploaded in the theme? example the file size (4mb), image dimension or width & height (3000x3000px). As for the issue you are having I’ll try to help you as much as I can, hope you’ll be patient enough as it might take a bit time.

    Cheers!
    Nikko

    November 7, 2016 at 9:37 pm #709468
    Lynchie30

    Thanks Nikko. Managed to solve the image upload issue, seems like it’s a common issue for the Enfold theme, but the below added to Functions.php seemed to work:

    function ava_image_sizes() {
    add_image_size(‘masonry’, 0, 0);
    add_image_size(‘magazine’, 0, 0);
    add_image_size(‘widget’, 0, 0);
    add_image_size(‘featured’, 0, 0);
    add_image_size(‘featured_large’, 0, 0);
    add_image_size(‘extra_large’, 0, 0);
    add_image_size(‘portfolio_small’, 0, 0);
    add_image_size(‘gallery’, 0, 0);
    add_image_size(‘entry_with_sidebar’, 0, 0);
    add_image_size(‘entry_without_sidebar’, 0, 0);
    add_image_size(‘square’, 0, 0);
    }
    add_action( ‘after_setup_theme’, ‘ava_image_sizes’, 11 );

    However I now get a Function error in the HTML as there’s a division by Zero error. Any ideas as to what i can do?

    With the other issue yes that’d be great. It’s very strange, but if you search Google seems quite common on a lot of websites that use the Enfold theme.

    Best,

    Adam

    • This reply was modified 8 years ago by Lynchie30. Reason: hadn't fixed my issue
    November 8, 2016 at 5:39 am #709603
    Nikko

    Hi Adam,

    Can you post a screenshot on that error?

    As for the avia_transparency_logo and avia_custom_background_image appearing it seems that it is already in the database. Can you run this code in phpmyadmin, make sure the right database is selected:

    UPDATE wp_posts
SET post_title = ""
WHERE post_title = "avia_custom_background_image";

UPDATE wp_posts
SET post_title = ""
WHERE post_title = "avia_transparency_logo";

    If you don’t want to do this kindly allow us to have a cpanel access to gain access on phpmyadmin. This should remove avia_custom_background_image and avia_transparency_logo. Then add this css code to Quick CSS (located in Enfold > General Styling):

    @media only screen and (min-width: 989px) {
  .responsive .single-tribe_events #tribe-events-content .tribe-events-event-meta dd {
    margin-bottom: 8px;
    padding-bottom: 0;
  }
}

    Let us know if it works :)

    Best regards,
    Nikko

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