Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 28, 2016 at 12:31 pm #705258
    rachelryerson

    In the contact us page and on our footer I have a map and it is giving me an error. I do have a maps API key set and it was working at one point. I created a new API and that is still not helping. Any ideas? Our site is hopefreelutheran.org.

    October 29, 2016 at 9:43 pm #705679
    Nikko

    Hey rachelryerson,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    October 29, 2016 at 10:10 pm #705689
    rachelryerson

    See the private content for the details. Thank you very much! Btw I think it started happening when I upgraded the calendar to the pro edition.

    October 29, 2016 at 11:06 pm #705695
    Vinay

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.

    Google services like the map feature is now constrained to work with an API key. It is easy to get the Google API key please refer to this link

    How to register a Google Maps Api key

    If you already created an API key please delete all old API key’s from google account to avoid a conflict.

    While setting up the API key make sure to add * before and after the domain name without http, www or https in the URL.

    Example *.kriesi.at/*

    Add your API key in the theme options Enfold > Google Services

    Best regards,
    Vinay

    October 30, 2016 at 12:34 am #705710
    rachelryerson

    Please see below for a new password. Sorry about that!

    October 30, 2016 at 1:02 am #705713
    rachelryerson

    I tried the API you provided and that did not work.

    October 30, 2016 at 11:47 am #705789
    Vinay

    Hi,

    It appears a plugin is trying to load the Google maps before the theme. Please install the Google maps API key plugin https://wordpress.org/plugins/api-key-for-google-maps/ add the api key in the plugin and remove the default API key from the theme options.

    Best regards,
    Vinay

    October 30, 2016 at 1:47 pm #705806
    rachelryerson

    I added the Google maps API plugin set it in the setting area and removed the API from the theme and the google events area and I am still getting the error:(.

    October 30, 2016 at 2:01 pm #705808
    rachelryerson

    I spoke to soon, it is working now, yay! Thank you!

    October 30, 2016 at 4:06 pm #705821
    Vinay

    Hi,

    Glad we could help!
    We really appreciate it if you rate our theme on themeforest https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Vinay

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